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Google play

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Anonymous
Not applicable

on ‎17-12-2017 03:31

on ‎17-12-2017 03:31

How do I stop paying for Google Play every month on my phone bill? Have googled it and when I follow the instructions Google Play says I have no subscription with them with that account. What do I do??? Can think of better things to spend my £9.99 a month on!!!!
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Bambino
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‎17-12-2017 04:03 - edited ‎17-12-2017 04:06

‎17-12-2017 04:03 - edited ‎17-12-2017 04:06

@Anonymous Have you followed the instructions here:

https://support.google.com/googleplaymusic/answer/3122088?hl=en

I've also found this. Don't know if either link is of any help.

https://support.google.com/payments/answer/6220303?hl=en

I DO NOT WORK FOR O2



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Bambino
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‎17-12-2017 04:03 - edited ‎17-12-2017 04:06

‎17-12-2017 04:03 - edited ‎17-12-2017 04:06

@Anonymous Have you followed the instructions here:

https://support.google.com/googleplaymusic/answer/3122088?hl=en

I've also found this. Don't know if either link is of any help.

https://support.google.com/payments/answer/6220303?hl=en

I DO NOT WORK FOR O2



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MI5
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on ‎17-12-2017 10:08

on ‎17-12-2017 10:08

You need to find out what it is that you are paying each month for.
Spotify is £9.99 a month for example. Is it that?
Once you have found out the service that is billing you, you can take the steps to unsubscribe from it.
Link here that may be relevant too
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎20-12-2017 13:34

on ‎20-12-2017 13:34

Hey @Anonymous how are you getting on with this? Have you figured out what the charges were for? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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