Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Anonymous
Posts: 0
Accepted Solution

Google play

How do I stop paying for Google Play every month on my phone bill? Have googled it and when I follow the instructions Google Play says I have no subscription with them with that account. What do I do??? Can think of better things to spend my £9.99 a month on!!!!
Level 63: Greatness Assured
Posts: 12,563
Registered: ‎31-03-2010

Re: Google play

[ Edited ]

@Anonymous Have you followed the instructions here:

https://support.google.com/googleplaymusic/answer/3122088?hl=en

I've also found this. Don't know if either link is of any help.

https://support.google.com/payments/answer/6220303?hl=en

I DO NOT WORK FOR O2

Posts: 88,194
Topics: 532
Solutions: 11,379
Registered: ‎04-04-2012

Re: Google play

You need to find out what it is that you are paying each month for.
Spotify is £9.99 a month for example. Is it that?
Once you have found out the service that is billing you, you can take the steps to unsubscribe from it.
Link here that may be relevant too
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,943
Registered: ‎18-02-2016

Re: Google play

Hey @Anonymous how are you getting on with this? Have you figured out what the charges were for? 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature