Google Pixel 3XL Unlocking

[Bumble]

Hello all 

I requested my phone to be unlocked via the form on the O2 website and got this email -

"Im sorry we are unable to request the unlatching code for your phone as we no longer support unlatching for this make of handset. "

Please could explain what this means ? 

Grateful thanks,

Stephen

[jonsie · Accepted solution]

Is the phone definitely locked? Have you tried another sim card?

O2 have to unlock if it is locked by their network.

Any help here @EmilieT ?

Guide: Unlocking an O2 phone to use a different SIM card 

[Cleoriff]

Hi @Bumble 

It may well be unlocked already. Try a sim from another network and see how you get on.

Best of luck and welcome to the forum

[Bumble]

Cheers Jonsie, Cleoriff. I will attempt to ask a friend to try their sim in my phone. Yeh was a bit confused with their reply. Much appreciated help thanks. 

[Bumble]

I tried putting an EE sim in my phone and it straight away connected and had  the EE logo on the home screen 

[Cleoriff]

Good news @Bumble 

[jonsie]

Good news @Bumble , I didn't think the Pixel hones were locked