Gear S watch

[Anonymous]

I had to take my Gear S watch back to the o2 shop after a few months as it was un useable because the watch set its self on a loop so would not even tell the time, I had already done a factory reset but the did not fix it hence I had to take it to the shop. The Guru done a factory reset even though I told him I already done this. The watch crashed again so went for help online to O2 however after a while they cut me off, I then went online again after some time I was told they could not repair. As the watch is on contract I took it back to the shop yet again, after a long chat talking on the phone and messing myself and the member of staff I was told could not repair then another member of staff told me to take the watch to Samsung, I have been with o2 for many years, I have three contracts with o2 and to be honest once finished they will be cancelled, as to the watch I will be taking it to Samsung.

[Cleoriff Level 94: Supreme]

Hi @Anonymous A bit of a nightmare really .. personally I would have returned it directly to Samsung http://www.samsung.com/uk/support/  (contact numbers in that link)

You can make a complaint to O2 here..http://www.o2.co.uk/how-to-complain

[jonsie Level 94: Supreme]

Definitely deal with Samsung please. 

[Toby]

Hi Tamboki,

Sorry to hear about this! I'm Toby, the O2 Community Manager. Feel free to send me a private message and the team can look into this for you tomorrow morning.

[Anonymous]

Hi Toby, I have now got the gear s repaired but not with o2, as I have the watch under contract and only 8 months old I would have expected o2 to get the watch repaired. I am very saddened with the service given by o2 to the extend I will be ending all my contacts with o2 when they expire.

[Cleoriff Level 94: Supreme]

Hi @Anonymous Who repaired it then in the end?

[Anonymous]

Samsung

[Cleoriff Level 94: Supreme]

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@Anonymous wrote:
Samsung

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Pleased to hear that. At least they were the best people to fix your watch (as opposed to O2 repairers)

[Toby]

Hi @Anonymous, glad to hear that yiu're sorted and sorry to hear that getting to this point could have gone more smoothly! However, I will feed this back to the rest of the team and feel free to PM me any time about any further issues you have.

[MI5 Level 94: Supreme]

As we have said time and again !