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Level 3: Thinker
Posts: 103
Registered: ‎19-04-2012
Accepted Solution

Sony Xperia Z5 has an issue with a misaligned lens

[ Edited ]

So here are some test photos I've taken a little earlier - I varied between 4:3 and 16:9 ratio (23mp and 20mp respectively)

 

http://imgur.com/a/v5Ww5

 

There is definitely A LOT of blurring/lack of focus/sharpness at the edges:

 

For example, this photo:

 

http://i.imgur.com/Wa79ZEW.jpg

 

The bell is in focus but check out the bushes - they seem very blurred!

 

Maybe it's the automatic mode using too small a focal length? That'd explain why the bell is relatively sharp but beyond that everything is blurred - almost like it's a portrait shot where you want the person to be focused and the background softer.

 

And here: http://i.imgur.com/hEgwHyk.jpg

 

The auto mode identified it as a landscape but look at the bush to the left.

 

The quality doesn't match my expectations Smiley Sad

 

Edit: In fact, it seems like the problem is all down the lefthandside like other users have reported Smiley Sad

 

---------------

 

This has been reported on xda: http://forum.xda-developers.com/z5-compact/general/camera-performance-quality-flash-t3206214

 

And on Sony's support forums: http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5C-blurry-camera-images-more-blur-on-...

 

I'm going to be returning my handset - what is the process for that? I don't want another Z5 if the issue is only going to happen with a new phone (I do not want my 14-day return period to expire while I'm swapping around trying to get lucky with a working camera).

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Registered: ‎04-04-2012

Re: Sony Xperia Z5 has an issue with a misaligned lens

It's 30 days to return a faulty item now for a refund.
Too return it you must go back to where you purchased it from, ie in store or online.
If online call cs on 202 for details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 103
Registered: ‎19-04-2012

Re: Sony Xperia Z5 has an issue with a misaligned lens

cheers - I'm super disappointed because otherwise it's a nice phone Smiley Sad
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Registered: ‎14-01-2014

Re: Sony Xperia Z5 has an issue with a misaligned lens

Seen it over at xda and talk.sonymobile.com

My personal opinion is that the lenses are misaligned and/or not the perfect shape for that distance to the sensor...
It was like this on z3 to some extent but not as bad.



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Registered: ‎14-01-2014

Re: Sony Xperia Z5 has an issue with a misaligned lens

And from what I'm reading,
It's like it on every one..



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Re: Sony Xperia Z5 has an issue with a misaligned lens

When I click on your first link I am directed here @ChrisH Confused

 

wrong turn.JPG

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Level 3: Thinker
Posts: 103
Registered: ‎19-04-2012

Re: Sony Xperia Z5 has an issue with a misaligned lens

@Cleoriff - try now Smiley Happy

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Re: Sony Xperia Z5 has an issue with a misaligned lens


@ChrisH wrote:

@Cleoriff - try now Smiley Happy


That's better...thanks Smiley Wink

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Posts: 93,767
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Registered: ‎04-04-2012

Re: Sony Xperia Z5 has an issue with a misaligned lens

Yet again Sony snatch defeat from the jaws of victory.
That looks like the Z5 off my list Smiley Sad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,226
Topics: 79
Registered: ‎14-01-2014

Re: Sony Xperia Z5 has an issue with a misaligned lens

This is the Z5 compact, I believe..