Re: Galazy Ace 2 text problem - O2 Community

Samsung I8160 mobile. Text message marked as 1 in red circle but wont open? Help plse! Closed it, took battery out and wiped sim but still no go.

Message 1 of 17

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Registered: 04-04-2012

Can you see the message that is unread or are you saying nothing is showing in your inbox?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 2 of 17

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No it wont open to read.

Message 3 of 17

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144677 Posts
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Registered: 04-04-2012

Is it from someone you know?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 4 of 17

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Its the regular weekly one from my bank.

Message 5 of 17

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144677 Posts
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27732 Solutions

Registered: 04-04-2012

Sounds like it might be corrupted.
What happens if you long press on it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 6 of 17

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It opened when it said 2 texts. I opened the first which was from O2 then went to the second and wouldn't open it. The long press just takes it back to the O2 one. So still shows one to read.

Message 7 of 17

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144677 Posts
634 Topics
27732 Solutions

Registered: 04-04-2012

Try going into Settings >Application Manager and scroll down to your sms app. Open it and clear cache and data, then restart the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 8 of 17

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It comes up under Samsung account. It looks like I have to uninstall updates in which case I will probably loose six apps. Including network, calls and system tools.

Message 9 of 17

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144677 Posts
634 Topics
27732 Solutions

Registered: 04-04-2012

Sorry, you've lost me?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 10 of 17

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