on 16-10-2013 12:59
on 16-10-2013 12:59
When I make a call to any number, I can't hear them and they can't hear me... Its only a week old and just started doing this yesterday.... Can anyone help me please.
on 12-12-2013 09:14
on 12-12-2013 09:14
on 12-12-2013 13:29
I've checked over the signal in my area (GU21) and there has not been any work going on. When speaking to someone in the States, issues like this have been apparent on networks such as Verizon and they have usually had to carry out an update remotely to the phone (sent via text I believe?) to make sure it's connecting to the network properly, but O2 know nothing of this when speaking with them.
on 12-12-2013 13:41
on 12-12-2013 13:41
It's called re-provisioning, where they disconnect and re-connect your phone to the network.
They aren't fond of doing it though.
on 12-12-2013 13:46
on 12-12-2013 13:46
on 12-12-2013 15:36
Is there any way I can get them to carry it out? As it seems to be the only option I haven't tried.
on 12-12-2013 15:48
on 12-12-2013 15:48
on 12-12-2013 15:58
Thanks MI5, I'll give them a try
on 12-12-2013 16:14
on 12-12-2013 16:14
on 12-12-2013 23:06
Well, that was a ball ache. It took me over an hour to get one of the online chat gurus to even realise what I was talking about. When the second guru said he had done it, I was dubious that he even had, since initially the first guru thought re-provisioning was the standard firmware update through kies and the second started out by trying to get me to do a hard reset before I prompted him to find out if he could carry out what I had asked.
He told me it would take 20 minutes and that I need to reset my phone after this time and nothing has happened.
I'm getting really frustrated with this whole thing. This is the third time I have experienced this with the S4 and it's not doing it's job as a phone. Annoyingly, there's no other phone I want, since they don't offer the upgradeable battery and expandable memory like the S4 does, but I'm at the end of my tether and may consider swapping my phone for something else very soon just to avoid this issue all together. I might also consider swapping my network after the shocking display of service I received today.
on 13-12-2013 09:22
on 13-12-2013 09:22