Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Galaxy S8 Terrible Signal

I have a Galaxy S8 and the reception it receives is absolutely dreadful. Especially comparef to my old iphone 6. Has anybody else noticed this and knows how to fix it?
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Galaxy S8 Terrible Signal

There is nothing you can do to fix it.
If it's faulty you will have to get it fixed.
We recommend talking to Samsung directly http://www.samsung.com/uk/support/
Do you actually suffer from dropped calls etc or is the signal bar just low?
All phones show differently and doesn't necessarily mean a fault.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Galaxy S8 Terrible Signal

You might want to have a look through this thread as well @Anonymous

https://community.o2.co.uk/t5/How-to-guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Galaxy S8 Terrible Signal

@Anonymous I have a Galaxy S8+ and have not noticed any reception problems. Definitely look at the links provided by @MI5 and @Cleoriff which will prove helpful.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Galaxy S8 Terrible Signal

Apple always increase their signal meter to make it look better than it actually might be, so if comparing signal level directly to an iPhone, I would expect the Samsung to show lower anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 6,989
Registered: ‎23-07-2014

Re: Galaxy S8 Terrible Signal

Hey @Anonymous happy New Year Smiley Happy

Let us know if the above info was useful to you and if you have any further questions the community could help you with?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature