Galaxy S7 seal broken

[Anonymous]

Hi I got a Samsung Galaxy S7 edge today from the O2 store.

Once I got home, I went to open it and noticed that the seal had been broken.

On opening the box I noticed that there was a finger print on the box.

I was annoyed at first, then checked everything else and everything seems ok...

I I set the phone up etc and thought it will be ok.

However now it is bugging me, got the phone 3 days before release and why was it opened?!?!

On the seal it says "Do not accept if seal is broken. Caution sealed package. If seal has been broken or tampered with, do not give clear receipt unless contents are examined in presence or delivering agent".

It is really annoying me now, I may take it back and cancel the contract as in 14 day period; unless they give me another handset which is sealed!

What do you think?

[Anonymous]

Just spoke to someone and they are aranging a door swap within the next 1-3 days...

Hopefully the new one will be sealed

[MI5]

Check it carefully before signing for it.

[jonsie]

Good news and peace of mind

[Cleoriff]

Good news. Hope the next one is sealed.... I am sure it will be...:smileywink:

[Anonymous]

The same thing has happened to me today except mine was delivered. I have spoken to someone on the phone and they have said I must send it back and they will reset my upgrade and refund me and I have to reorder and he said they can't guarantee how long it will take as the handle preorders first. I'm very angry with this as I DID preorder. Howe do I get offered the door stop exchange too?
Very disappointed 😞

[Curr946]

I thought all handsets sold in store had the seal broken, as they set the phone up for you. Or at least put your sim in etc. That's always been my experience.

[MI5]

I'd phone back and see if you get a different response from someone else - you shouldn't have to reorder it, it should be exchanged as above.

[Anonymous]

All I said was that the seal was broken and there was finger print on the phone plastic and the person said will arrange door swap.

[Anonymous]

The store where I live near to, allways gave me a handset with the seal on... Never did anything with the phone

[MI5]

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@Curr946 wrote:
I thought all handsets sold in store had the seal broken, as they set the phone up for you. Or at least put your sim in etc. That's always been my experience.

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In store, yes, but it should be in front of the customer and the seal shown to be intact before opening.