Galaxy S7 seal broken

[Anonymous]

Hi I got a Samsung Galaxy S7 edge today from the O2 store.

Once I got home, I went to open it and noticed that the seal had been broken.

On opening the box I noticed that there was a finger print on the box.

I was annoyed at first, then checked everything else and everything seems ok...

I I set the phone up etc and thought it will be ok.

However now it is bugging me, got the phone 3 days before release and why was it opened?!?!

On the seal it says "Do not accept if seal is broken. Caution sealed package. If seal has been broken or tampered with, do not give clear receipt unless contents are examined in presence or delivering agent".

It is really annoying me now, I may take it back and cancel the contract as in 14 day period; unless they give me another handset which is sealed!

What do you think?

[gindygoo]

@Cleoriff I hope so, this place honestly wouldn't be the same!!

Ok bit off topic, but on full site using mobile I seem to have lost the quote button?? I know I'm prob being a big old technophobe (again) but where's it gone lol??? 

[Cleoriff]

The site is having continual problems Charlie.A lot on mobile... I would post it on this thread http://community.o2.co.uk/t5/Discussions-Feedback/More-Forum-Issues/td-p/926207/highlight/true/page/...

and mention Toby...he will see it on Monday

[gindygoo]

Thanks @Cleoriff posted!

[mieinhull1969]

At last, after 2 weeks of messing about, 1 faulty and 2 delivered with seal broken I'm getting my S7 edge tomorrow. Chose the black one this time, the gold made me look like a rapper which is so 80's. When anyone rings up O2 for help etc please make sure you speak to a person from the UK or America or your home country because the centres in South Africa and India talk utter B*******. The guy I spoke to laughed when I said "thank god you're English" then he said they've had a lot of complaints about the overseas call centres. The biggest joke is live chat as I've discovered, one person will tell me one thing another will tell me something completely different, when your being paid £1.20 an hour including overtime, what do you expect. I'm expecting my new phone will have the seal broken but I've spent 2 weeks using a crappy second hand pre 1970's phone that only has one ringtone and the volume reminds me of the S2, that I'll keep this one for sure. Having this pre 1970's mobile you can hardly hear the ringtone, my customers have rang but I've not heard it, no vibration at all and in two weeks I've lost over £3,000 in earnings, yes I'm a self employed linux programmer, so let's hope they all come back to me.  So my ending line will be, if the seal is broken, ring O2 up and speak to someone from your country and get a replacement, as their just sending out second hand phones i.e already been to someone's place with the seal broken, bye.