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Galaxy S5 Wi-fi keeps dropping out

Anonymous
Not applicable
Had a Samsung Galaxy S5 for almost a year now and I love it but recently my wifi has been playing up.

It constantly drops out of wifi onto mobile data then back into wifi. It doesnt matter if im on an app or on the internet, at home or in the office. Its constant.

Even writing this it has dropped in and out 10 times.

Please help
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Cleoriff
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Ok...One thing to try (credit to @MI5 ) Is to untick the Smart network switch in the Wifi settings menu.

If this works.. then fine...if not, then you will have to wait for MI5 himself  :wink:

Veritas Numquam Perit

Girl in a jacket
Message 11 of 25
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MarkPainter
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Oh dear, oh dear oh dear... I am now HUGELY embarrassed! :slight_frown:

 

I was trying various options when I noticed that the WiFi remained solid if I turned off Mobile Data.

One "lightbulb moment" later, I checked the settings and found the useless "Smart Data" switch was turned on.

Now all is sweetness and light and is working perfectly again.

Sorry to have wasted part of yoru Saturday morning...

 

But at least we now know what it is :grin:

Message 12 of 25
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MarkPainter
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Snap! Great minds think alike! :grin: Thanks Cleoriff
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Cleoriff
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@MarkPainter wrote:
Snap! Great minds think alike! :grin: Thanks Cleoriff

See ...even when @MI5 isn't here he can still sort out a problem

(It must be the 'power of Android)....:smileywink:

EDIT: Lets hope the original poster @Anonymous  comes back to see if this works for him...

Veritas Numquam Perit

Girl in a jacket
Message 14 of 25
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Sammy_boy
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Glad you got it sorted! One tip if you find the wifi keeps turning off is to set wifi to be always on in advanced wifi settings. It was set to turn off after a certain time if not plugged in on my note 2, noticed it was dropping to mobile data after a few minutes streaming Internet radio. Luckily found out not long after it had done this so didn't eat through my allowance!
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MI5
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Well done Cleoriff :wink:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 16 of 25
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Cleoriff
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@MI5 wrote:
Well done Cleoriff :wink:

If only...Smiley Very Happy.....Thanks to you @MI5 (I must make sure I remember this one) :wink:

Veritas Numquam Perit

Girl in a jacket
Message 17 of 25
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MarkPainter
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At the risk of boring everyone with my saga, the phone has decided to update again this afternoon.... Fingers crossed....!
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Cleoriff
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@MarkPainter wrote:
At the risk of boring everyone with my saga, the phone has decided to update again this afternoon.... Fingers crossed....!

Well if you need him Mark @MI5  is online now so you should be ok...

Veritas Numquam Perit

Girl in a jacket
Message 19 of 25
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anticpated
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I think what a lot of people don't realise is the Android SDK and guidelines can be badly compiled and thrown to the masses still full of bugs even with weeks of testing. Stick on Touchwiz interface and all the stuff that goes with it then something may slip through the net.

 

My Galaxy S2 would reset my ringtone whenever I muted my handset which was strange because even with all the updates the problem never went away.

 

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
Message 20 of 25
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