Galaxy S4 Sound Issues

[Anonymous]

All, I've recently discovered an anoying issue that has developed with my Galaxy S4 GT-I9505. All of a sudden, the ear-piece speaker has stopped working. Not only that but the headphone jack sound quality is now terrible.

This is the same using any music app and also phone calls.

So I thought that maybe the hardware was faulty so I replaced the earpiece speaker but this hasn't solved anything. Then I considered it to be a software issue so I restored to factory settings but this hasn't solved it.

Any ideas?

Ta.

Melbra

[MI5]

Most likely an issue with the sound chip which would have been warrantable assuming no damage had occurred due to dropping etc....

[Bambino]

It's highly unlikely that home insurance or bank account cover would honour any policy either. They would also check to see if the manufacturer's seals were broken. This is probably going to wind up being an expensive DIY mistake.

[jonsie]

I agree. Possibly not wanting to be without the phone for any length of time but a mistake nonetheless.

[Anonymous]

I appreciate all of your concern over the DIY issues, rest assured that I had previously replaced the screen and LCD since I smashed thephone about 6 months. The warranty was long gone I'm afraid. Replacing the earpiece speaker is small fry in comparison. 

Really I was looking for suggestions on what people thought it was rather than whether I'm a responsbile DIYer or not.

[Anonymous]

As you've worked on it it could be anything tbh.

You could take it to a shop for a diagnostic as a second opinion.

[MI5]

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@Anonymous wrote:

Really I was looking for suggestions on what people thought it was rather than whether I'm a responsbile DIYer or not.

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Fair comment but we're not mind readers - You need to give us all the info that may be relevant to the question you are asking

ps, I'm still going with motherboard issue.

[Anonymous]

Well that's true and I appreciate everyone's responses.

If it is a motherboard, how easy are these to source/change?

And as an FYI, I'm pretty well experienced with fixing phones/computers, etc. I have been dealing with them for 17 years.

[MI5]

Changing it is easy - Getting hold of one will be the biggest problem.....
You be better off trying to source another phone with a working MB to use as parts - Maybe one with a smashed display etc.
Even if you could get a new MB you wouldn't be able to programme it with the IMEI so would be useless to you.......

[Anonymous]

Hmmm, this isn't looking very positive. I did read elsewhere that the solution could be an app but I can't remember what it's called. I'll look again.

[aldaweb]

If it's a hardware issue an app isn't going to help.