Hi i am wondering if anyone can help me. I have got a new s21 ultra and have managed to forget the pattern to unlock it so now cant use my phone. Ihave done hold the volume button and off button but it just restarts as before with the pattern requested. Does anyone know how i can fix it or do i need to go into store?
You can force a reset after 5 failed attempts. You need to wait until it prompts you. Once I have time to look it up again proper.
As long as you have access to your Google account. You can force a reset.
As far as I can fathom remote security is done by Samsung. Essentially by registering your handset through the Samsung account, all security options can be controlled from your account.
The knox security options are the reason for this opposed to using the Google network. Principally the start up code locks the hardware not your software.
Hopefully you got this fixed and somebody else explained this to you. The findmyphone options under your account will let you remote locate and lock your device from your account.
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