Broken phone.

[Anna93]

Hi.

How do I send my phone for repair? the phone is under warranty. black screen, phone in perfect condition, was not wet and did not fall

[TallTrees · Accepted solution]

Hello there @Anna93 

Welcome to the O2 Community Forum.

This will help

RETURNING A DEVICE
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

It would be wise to take the IMEI number and all round photos of your phone before sending

Hope this helps you, best wishes TallTrees