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My account stopped existing?

JazzSaint
Level 1: Joiner
  • 1 Posts
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Registered:

So i've had some trouble with accessing my network this past couple days as I know I am late on a payment. Now it seems that I cant even receive texts or phone calls and that my 'MyO2' account no longer exists? I can not log into it as it wants to text a code to verify my identity but as previously mentioned I can not receive texts. Has O2 deleted my sim card? How do I find out what is going on?????????????

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TallTrees
Level 43: Bright Spark
  • 8289 Posts
  • 77 Topics
  • 203 Solutions
Registered:

Hi @JazzSaint 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

More help here

Instructions on how to download and use Skype to call 0800 numbers for free can be found in this link:  Coronavirus Community Help and Support 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 43: Bright Spark
  • 8289 Posts
  • 77 Topics
  • 203 Solutions
Registered:

Hi @JazzSaint 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

More help here

Instructions on how to download and use Skype to call 0800 numbers for free can be found in this link:  Coronavirus Community Help and Support 



HAPPINESS IS BEE SHAPED

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