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Credit removed.

Barbara5
Level 1: Joiner
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I had around £15 credit on the Huawei Y7 which has been removed. Why was this and how do I get it back?

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Cleoriff
Level 94: Supreme
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Hi @Barbara5 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107681 Posts
  • 794 Topics
  • 5753 Solutions
Registered:

Hi @Barbara5 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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