Down loading bill

[Anonymous]

Have tried to download bill, new window states DASH_ERR04: The account number in target address is invalid.

Have tried Customer Service not much help ( useless )

How many others have had this problem?

[Cleoriff · Accepted solution]

Hi @Anonymous Many people are having the same issue. A long running thread on it here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DASH-ERR04-Cant-download-old-bills/m-p/1063047#M132623

Apparently O2 are working on a fix. Hopefully it will be sorted asap

[jonsie]

Another thread to lock and redirect please @Marjo

[Anonymous]

You would have thought they'd have fixed it by now 

[gmarkj]

Just mentioning @Marjo and @MercedesS in case they missed it at the weekend...

[MercedesS]

Hello @Anonymous

We are really sorry to see that you are still having issues. Please check the main topic where we will be posting any update as we get them.

But, a fix has been worked on but unfortunately, we don't have any ETA yet.  Thanks again for your patience 

Thanks @jonsie, @Cleoriff and @gmarkj for your help