Can anybody help, I recently upgraded from the S6 edge to the S8 plus I asked for the s6 edge to be unlocked and was passing it on to my Mum, I got the unlock code from O2 when putting the Virgin SIM into the S6 edge this message appeared " SIM network Pin blocked enter SIM network Puk " I contacted O2 on live chat and was advised to take the phone into any store and they would unlock it for me. I went yesterday and was the lovely man there tried to help however he had no joy he requested a new unlock code and advised me that it should work if not to return today and he would sort it. I received the new code and tried again the sand message appeared, I went back to the O2 shop as advised and the man I saw the day before had gone away on Holiday
😞 another O2 assistant tried his best to help he really did however he didn't know what to do. I've spoke to a O2 guru on live chat whilst in the O2 store and he also did not know what to do.......He said he would raise a complaint and somebody will be in touch in the next 10 days!!!!! . I would be really very grateful if anybody could advise me of what to do My Mum is now without a phone . I'd really appreciate any help.