Get Help with Android Devices

Welcome to the Android board!

Hi everyone, Welcome to the Android board! If you have an Android device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a pu...

Resolved! Paid overdue bill bit says i still need to pay

Ive paid my overdues airtime bill of 34.55 but it says its still overdue but the balance is 0.00 i got a email saying its payed what should i do.

Resolved! Emergency calls only - samsung galaxy s7

Hi, I have my phone for over 2 years now and I had a repetetive problem.It suddenly loses service connection. It says 'Emergencly calls only' with full bars and internet data works fine all the time, just can't make calls and txt. The first time it h...

Resolved! Samsung Galaxy S8 plus frimware

Has anyone had their O2 S8 plus firmware updated recently?Mine still has the April Android Security patch level. Surely the May update should have been released by now.Anyone know when O2 plan to push the new firmware update out? Regards, Tam

Resolved! Sim transfer Question

Hi, I have got new phone Motorola G5, and will be PAC ing my number over from another network... would all the contact number still be on the sim once I swap it over to O2? Or will I have to transfer them one by one? cheers.

Resolved! Lost contacts from Samsung A3

Periodically lose contacts from phone, in the past they come back after phone reboot but not this time. Looking on other forums this is quite common on certain Android phones, do not want to set phone back to factory settings as O2 Guro suggests as s...

Resolved! Contract transfer/Sim swap

I recently found out that the phone I'd been paying for over a year was still actually in my dads name. O2 advised I would need to take out a new contract then cancel my old one, so I have done this. They advised I was required to pay off the remaini...

Resolved! Samsung Galaxy J3 (2016)

I have a new phone (Samsung Galaxy J3, 2016) but it will only recognise one of my two wifi networks - 2G. I have a 5G network that I want the phone to find, but I can't get it to recognise this, even when I manually type in the correct details. What'...

Resolved! i need to change my name on my account

ive just got married and need to change my surname on my account

Resolved! Contract issues. Lost 3GB of data.

Hi, Basically I cancelled my old contract and moved my number over to my new contract. I'm not on a refresh tariff as I signed up at www.mobiles.co.uk if it makes any difference. Old contract was unlimited mins unlimited text 3GB data @£31 per month ...

Voicemail in German

Hi there I recently changed my phone to a Just Perfect Samsung Galaxy S7 from O2 Refresh and the voicemail is in German. Any idea how I go about changing it back to English??! Many thanks in advance Carmen

O2

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