Charge for messages

[Anonymous]

Hi All

I'm new to O2 only 4 days I've got a Samsung Galaxy 3 I'm on a monthly contract with unlimited texts. Checked my O2 today to find that I've already going to be charged £3.80 for sending messages, I've only been sending out text's, NO multimedia so why the charge.

Any help much appreciated.

Fred 

[Anonymous · Accepted solution]

If you got charged for texts it will be either:

- Texts to an international number
- MMS / Group Texts
- Premium rate text sending
- Premium rate text receiving
- Charged via text for products/services purchased.

Log into your O2 online account at www.o2.co.uk/myo2 to check or launch a webchat/call Customer Services on 202 to have it explained to you.

[Anonymous]

Thanks for reply I did send out a lot of texts in groups of 10 just to tell friends in my phone book that I was using a new network / number do you think this could be the problem??

[Anonymous]

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@Anonymous wrote:

Thanks for reply I did send out a lot of texts in groups of 10 just to tell friends in my phone book that I was using a new network / number do you think this could be the problem??

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yes because if you send more than 5 sms at once, it gets classed & charged as mms rates

[Anonymous]

Thanks very much for the help will not send out texts again more than 5 a time. Have a great wewekend and once again Many Thanks

Fred

[Anonymous]

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@Anonymous wrote:

Thanks for reply I did send out a lot of texts in groups of 10 just to tell friends in my phone book that I was using a new network / number do you think this could be the problem??

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BINGO.  Group texts get classed as MMS and you get charged 35p a pop.

[Anonymous]

Cheers for the help Pablo have a good un

Fred

[Anonymous]

You too Fred

[Anonymous]

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@Anonymous wrote:

Thanks very much for the help will not send out texts again more than 5 a time. Have a great wewekend and once again Many Thanks

Fred

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no problem, glad i could help, have a good weekend yourself friend

[jonsie]

More info re this problem here:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,P...

Just in case you want something to read:smileywink: