Solved: Changing to new sim

Marlynn · ‎06-11-2018

I would like to give my Samsung phone to my grandson who is on another network, I have an unlock code from O2 and have followed the instructions given in the email but it will not connect with the other sim can anyone help please.

MI5 · ‎06-11-2018

I'm not sure what you've done but the process is.....
Put new sim in phone.
Phone asks for an unlock code.
Enter code obtained and job done.....
Help here but make sure you have a network unlock code and not a PUK or PAC code.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-11-2018

I'm not sure what you've done but the process is.....
Put new sim in phone.
Phone asks for an unlock code.
Enter code obtained and job done.....
Help here but make sure you have a network unlock code and not a PUK or PAC code.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎06-11-2018

@Marlynn If you're still having problems, you may need to speak to customer service. Don't use Live Chat. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

EmilieT · ‎07-11-2018

Hi @Marlynn, how are you getting on with this unlock and new Sim? Did the suggestions from @MI5 or @Bambino help you make any progress?

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