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Cannot receive text messages

Anonymous
Not applicable

on ‎18-03-2015 08:25

on ‎18-03-2015 08:25

Hi, I can sent messages OK, but I'm not receiving any at all.  Can anyone help??

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MI5
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on ‎18-03-2015 08:27

on ‎18-03-2015 08:27

First thing is to turn phone off and back on again. Whilst phone is off, take out sim card and give it a wipe with a clean cloth.
See if it's fixed....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎18-03-2015 08:29 - edited ‎18-03-2015 08:30

‎18-03-2015 08:29 - edited ‎18-03-2015 08:30

@Anonymous wrote:

Hi, I can sent messages OK, but I'm not receiving any at all.  Can anyone help??

@Anonymous @Anonymous 

Welcome to the forum. Can you tell us a bit more? What type of phone have you got and how long have you had this problem? wink

Edit...Apologies @MI5  no one had replied when I typed my question...:smileywink:

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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In response to Cleoriff

on ‎19-03-2015 14:42

on ‎19-03-2015 14:42

Hi @Anonymous and welcome to the community ,if you give us a bit more info we will probably be able to help you.
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Anonymous
Not applicable

on ‎22-03-2015 17:36

on ‎22-03-2015 17:36

i cannot receive text messages please helpSmiley Indifferent

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MI5
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on ‎22-03-2015 17:39

on ‎22-03-2015 17:39

@Anonymous wrote:

i cannot receive text messages please helpSmiley Indifferent

We need more info.....

What phone?

Have you got a signal?

Can you make calls and receive texts etc......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎22-03-2015 17:44

on ‎22-03-2015 17:44

I have a samsung S4 mini

i can text make calls i cant receive text messages

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MI5
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‎22-03-2015 18:00 - edited ‎22-03-2015 18:01

‎22-03-2015 18:00 - edited ‎22-03-2015 18:01

Try wiping your sim card first in case there is a build up of static and also check for any reported network issues here http://status.o2.co.uk/

Also check the settings from within your message app to make sure you haven't blocked any of your contacts from sending text messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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