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Can't change voicemail number on Galaxy S7 edge

walcot
Level 2: Apprentice
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I want to change the number my Galaxy S7 edge diverts to on no answer after 30 seconds. If I type in **61*phonenumber*11*30#Send I get "Connection problem or invalid MMI code". I get the same error message if I try to check the status usung *#61#Send.

I've tried rebooting the phone but that doesn't help. I've tried using other MMI codes and I get the same message.

Anybody any ideas?

Message 1 of 25
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MI5
Level 94: Supreme
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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 21 of 25
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MercedesS
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Hello guys,

Thanks a lot for all the help, you are all Fantastic

Some users have reported the same issue so, we’ll look into the matter right now and post any updates as we get them. Wave

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Message 22 of 25
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jonsie
Level 94: Supreme
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We came to the conclusion it is a system error when someone else had the same problem last night. 

Message 23 of 25
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MercedesS
Former Staff
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Hello @walcot

The technical team have been trying to find a general motive or cause for the issue, but it looks like the problem is complex, so please, if you are having issues with setting up or amending call diverts you need to call customer services so they can complete fault diagnostics and raise a case for it to be investigated, if needed. This isn’t something we can really do via the Community I’m afraid.

Talk to a guru and they should be able to help you! 

 

And thanks, thanks a lot @jonsie@MI5 and @madasaf1sh for all the help!!!! heartheart

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Message 24 of 25
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Alboyuk
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Still having this problem after 6 years O2 should admit they cant solve such a simple problem

Message 25 of 25
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