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Posts: 84,463
Topics: 716
Registered: ‎14-01-2013

Re: Battery not charging

I will keep my fingers crossed for you @Annie3kids

Please let us know the outcome of this. It would be interesting to hear what O2 have to say about it...

*The Game Is On*

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Posts: 98,511
Topics: 545
Solutions: 12,410
Registered: ‎04-04-2012

Re: Battery not charging

Probably say it's water damaged.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,721
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: Battery not charging

Did you have photos of the condition of the phone before they sent it for repair?

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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

SURPRISE!!!! My phone is not covered by warranty!! It is being returned to the store with a list of options for me. The store have already got my sim card jammed into a loan phone and lost all my contacts! NOT HAPPY - IT IS ONLY 6 MONTHS OLD
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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

No - there was nothing to see as it looked perfect
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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

I suspect you may be right - even though I know it is not water damaged and the problems have been intermittent for a couple of months. I await their 'list of options' for me
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Posts: 10,294
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Registered: ‎22-08-2016

Re: Battery not charging

Hi @Annie3kids

 

O2 are talking rubbish. All Samsung phones come with a 2 year warranty. I would suggest you get your phone back sharpish and follow @Bambino's advice and deal with Samsung direct.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

I intend to - I have been trying to contact them
Highlighted
Posts: 98,511
Topics: 545
Solutions: 12,410
Registered: ‎04-04-2012

Re: Battery not charging

So predictable...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

O2 didn't repair as they said it was 'water damage' just as I was warned they would say.

 

They also got my sim card stuck into the loan phone losing all my contacts!

 

I had no alternative but to buy a new phone - and start again.  Luckily my daughter was able to do what O2 couldn't but not before I was out of pocket............