Battery not charging

[Annie3kids]

My battery is not charging - I have tried 2 different chargers - and is running down slowly.  Suggestions please?

[Cleoriff]

I will keep my fingers crossed for you @Annie3kids

Please let us know the outcome of this. It would be interesting to hear what O2 have to say about it...

[MI5]

Probably say it's water damaged.

[jonsie]

Did you have photos of the condition of the phone before they sent it for repair?

[Annie3kids]

SURPRISE!!!! My phone is not covered by warranty!! It is being returned to the store with a list of options for me. The store have already got my sim card jammed into a loan phone and lost all my contacts! NOT HAPPY - IT IS ONLY 6 MONTHS OLD

[Annie3kids]

No - there was nothing to see as it looked perfect

[Annie3kids]

I suspect you may be right - even though I know it is not water damaged and the problems have been intermittent for a couple of months. I await their 'list of options' for me

[Glory1]

Hi @Annie3kids

O2 are talking rubbish. All Samsung phones come with a 2 year warranty. I would suggest you get your phone back sharpish and follow @Bambino's advice and deal with Samsung direct.

[Annie3kids]

I intend to - I have been trying to contact them

[MI5]

So predictable...

[Annie3kids]

O2 didn't repair as they said it was 'water damage' just as I was warned they would say.

They also got my sim card stuck into the loan phone losing all my contacts!

I had no alternative but to buy a new phone - and start again.  Luckily my daughter was able to do what O2 couldn't but not before I was out of pocket............