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Battery not charging

Annie3kids
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My battery is not charging - I have tried 2 different chargers - and is running down slowly.  Suggestions please?

Message 1 of 21
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Cleoriff
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I will keep my fingers crossed for you @Annie3kids

Please let us know the outcome of this. It would be interesting to hear what O2 have to say about it...

*The Game Is On*

Girl in a jacket
Message 11 of 21
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MI5
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Probably say it's water damaged.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 12 of 21
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jonsie
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Did you have photos of the condition of the phone before they sent it for repair?

Message 13 of 21
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Annie3kids
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SURPRISE!!!! My phone is not covered by warranty!! It is being returned to the store with a list of options for me. The store have already got my sim card jammed into a loan phone and lost all my contacts! NOT HAPPY - IT IS ONLY 6 MONTHS OLD
Message 14 of 21
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Annie3kids
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No - there was nothing to see as it looked perfect
Message 15 of 21
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Annie3kids
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I suspect you may be right - even though I know it is not water damaged and the problems have been intermittent for a couple of months. I await their 'list of options' for me
Message 16 of 21
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Glory1
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Hi @Annie3kids

 

O2 are talking rubbish. All Samsung phones come with a 2 year warranty. I would suggest you get your phone back sharpish and follow @Bambino's advice and deal with Samsung direct.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 17 of 21
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Annie3kids
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I intend to - I have been trying to contact them
Message 18 of 21
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MI5
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So predictable...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 19 of 21
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Annie3kids
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O2 didn't repair as they said it was 'water damage' just as I was warned they would say.

 

They also got my sim card stuck into the loan phone losing all my contacts!

 

I had no alternative but to buy a new phone - and start again.  Luckily my daughter was able to do what O2 couldn't but not before I was out of pocket............

Message 20 of 21
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