Solved: Re: Battery .. blank screen... switching off - GAL... - Page 5

Anonymous · ‎11-03-2013

I believe there are a lot of people having this problem.

Battery is fully charged then I go on a few apps and the next minute my phone screen goes blank and has switched off. I then turn it back on and the battery is beeping to be charged!

After reading about this on loads of forums I can't believe that it is a battery issue. My phone has only been doing this in the past few weeks and I've just come to the end of my 18 month Contract (waiting to upgrade to new Galaxy when its out ; P)

I thought I had solved this yesterday as it didn't switch off all day after I updated the firmware through Kies and went into settings>applications and emptied the cache on Ebay and Youtube (after me deciding these were the apps I use the most). Today .. it has happened again! I noticed it happened when I did a refresh on the accu weather on my home screen, I'm defo thinking its one of the apps that is playing up!

Samsung and O2 don't seem to be responding to any forum questions on this matter which I find unbelievable! Please can anyone else advise?! Many thanks

MI5 · ‎12-03-2013

No, you've pressed vol down, you need to hold vol up + home + power until the samsung splash screen appears. Just pull the battery out now to start again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-03-2013

OOOh ... nearly there!

Anonymous · ‎12-03-2013

I think its kinda frozen on the installing applications bit at the beginning .... :womanfrustrated:

MI5 · ‎12-03-2013

It can take a while but if it does get stuck, pull the battery and restart... It does sound like you might have a faulty handset though 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-03-2013

Well its ok at moment!! No blank screen and it hasnt switched off : )
Its asking me to do a software update but Im gonna leave it just to see if its ok then ill do update and see what happens! Ive got latest software update so not sure why its asking to do that!?
Thanks for your help much appreciated : )

MI5 · ‎12-03-2013

What firmware version are you on? (Dial *#1234#)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-03-2013

Ermmm... Which one is it in the list?!

MI5 · ‎12-03-2013

All 3

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-03-2013

PDA I9100XWLP3
PHONE I9100XXLPR
CSC I91002ULP4

WHASSAT ALL MEAN???

Anonymous · ‎12-03-2013

Bloody hell it just went blank and switched off again : (

O2

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