on 07-01-2014 23:46
on 07-01-2014 23:46
I noticed sometime after charging my phone and unplugging it, that it still had the 100% charged remove charger notification displayed. I removed the battery and all seemed OK. Later on as the battery life had decreased I put it back on charge but it wouldn't charge. I used the USB charger and that too didn't work. I then noticed a few minutes later that the battery was increasing but it didn't say it was charging. It then got stuck at 99% so I removed the charger. About 30 minutes later I removed the battery again and the phone wouldn't switch on unless the charger was in. It then charged to 100% and it beeped to say fully charged but the 100% icon and remove charger message wouldn't go when I removed the charger. I removed the battery again and had to press the on button twice before it would switch on. The100% icon and removed battery message had disappeared and the battery life showed as 87%. I put it back on charge and noticed it was increasing. I unplugged it at 99% and when it had run down to 95% I switched it off and on again and the battery showed as 87%. I thought it was just coincidental that both times it came back on at 87% but I then noticed that even though it was NOT on charge the battery level increased. I switched it off for a few minutes and when back on the battery was 87% again. I left it on and the battery had increased to and remained at 94%. On switching it off again the battery displayd at 85% and increased. I have switched it off and on again over the past few hours and each time I power the phone back on the battery is at a slightly lower %
What is wrong with the phone? This is the first time it has happened and I had no indicators to show that anyone may be wrong with it. It is still working perfectly and there are no other problems with it. Looking on the internet I can't find anything that is similar to this so wonder if anyone else has experienced this. I'm wondering, and hoping, that it's a problem with the battery
All help/ideas appreciated. If it needs repairing does anyone have an idea of prices?
07-01-2014 23:50 - edited 07-01-2014 23:58
07-01-2014 23:50 - edited 07-01-2014 23:58
Hi
How long you had the phone for?
Also, what make/model is it?
The battery might be faulty and might need replacing.
If it's a Samsung and you had it for less than 12 months, contact Samsung directly.
You might get your battery replaced for free.
Contact link: http://www.samsung.com/uk/support/main/supportMain.do
on 08-01-2014 06:35
on 08-01-2014 06:35
on 08-01-2014 08:16
on 08-01-2014 08:16
on 08-01-2014 12:24
It's a Samsung Galaxy Ace which I've had for 18 months. I am using the original charger that came with the phone. As for cleaning the charge port I personally wouldn't do that in case I damaged it as it's something I've never done before
on 08-01-2014 12:29
on 08-01-2014 12:29
on 08-01-2014 12:41
No toothbrush will fit in the charge port, it's tiny
on 08-01-2014 12:47
on 08-01-2014 12:47
on 13-01-2014 17:37