Battery Display Gone Haywire

on 07-01-2014 23:46
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on 07-01-2014 23:46
I noticed sometime after charging my phone and unplugging it, that it still had the 100% charged remove charger notification displayed. I removed the battery and all seemed OK. Later on as the battery life had decreased I put it back on charge but it wouldn't charge. I used the USB charger and that too didn't work. I then noticed a few minutes later that the battery was increasing but it didn't say it was charging. It then got stuck at 99% so I removed the charger. About 30 minutes later I removed the battery again and the phone wouldn't switch on unless the charger was in. It then charged to 100% and it beeped to say fully charged but the 100% icon and remove charger message wouldn't go when I removed the charger. I removed the battery again and had to press the on button twice before it would switch on. The100% icon and removed battery message had disappeared and the battery life showed as 87%. I put it back on charge and noticed it was increasing. I unplugged it at 99% and when it had run down to 95% I switched it off and on again and the battery showed as 87%. I thought it was just coincidental that both times it came back on at 87% but I then noticed that even though it was NOT on charge the battery level increased. I switched it off for a few minutes and when back on the battery was 87% again. I left it on and the battery had increased to and remained at 94%. On switching it off again the battery displayd at 85% and increased. I have switched it off and on again over the past few hours and each time I power the phone back on the battery is at a slightly lower %
What is wrong with the phone? This is the first time it has happened and I had no indicators to show that anyone may be wrong with it. It is still working perfectly and there are no other problems with it. Looking on the internet I can't find anything that is similar to this so wonder if anyone else has experienced this. I'm wondering, and hoping, that it's a problem with the battery
All help/ideas appreciated. If it needs repairing does anyone have an idea of prices?

07-01-2014 23:50 - edited 07-01-2014 23:58
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07-01-2014 23:50 - edited 07-01-2014 23:58
Hi
How long you had the phone for?
Also, what make/model is it?
The battery might be faulty and might need replacing.
If it's a Samsung and you had it for less than 12 months, contact Samsung directly.
You might get your battery replaced for free.
Contact link: http://www.samsung.com/uk/support/main/supportMain.do

on 08-01-2014 06:35
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on 08-01-2014 06:35
It would be helpful to know which phone you have, is it on the latest firmware and how long you have had it for ?
Are you using an original charger or 3rd party one. Have you tried using another to rule out the charger possibly at fault.
Can you check the charger port to ensure its clean and free of dust and lint.
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on 08-01-2014 08:16
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on 08-01-2014 08:16
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-01-2014 12:24
It's a Samsung Galaxy Ace which I've had for 18 months. I am using the original charger that came with the phone. As for cleaning the charge port I personally wouldn't do that in case I damaged it as it's something I've never done before
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on 08-01-2014 12:29
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on 08-01-2014 12:29
It sounds the most likely cause of your issue.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-01-2014 12:41
No toothbrush will fit in the charge port, it's tiny
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on 08-01-2014 12:47
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on 08-01-2014 12:47

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-01-2014 17:37

