Solved: Re: Alcatel onetouch

Anonymous · ‎04-10-2016

Bought this recently fromO2 shop. Just wanted to transfer my SIM from existing Sony Ericsson into new phone. Phone should have cost £9.99. But salesman said he couldn't sell it to me without a pay-and-go new SIM (which I didn't want or need or ask for). The bill therefore came to £22.49 instead of £9.99. Was the salesman right, that he wasn't allowed to sell me the phone without a pay-and-go new SIM? Why would I have wanted that new SIM, as I have a perfectly good contract SIM which I have just transferred into the new phone.

Bambino · ‎04-10-2016

@Anonymous Your best bet is to speak to customer service and explain what happened. They may offer you a goodwill gesture and refund the cost of the P&G sim, but that's only a guess. Can't hurt to ask.:smileywink:

I DO NOT WORK FOR O2

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MI5 · ‎04-10-2016

The purchase of a sim card with a PAYG phone is at the discretion of the individual shop manager.
Some will allow you to carry over your sim if you are a current customer but some are more concerned with extracting the most money out of you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎04-10-2016

@Anonymous Your best bet is to speak to customer service and explain what happened. They may offer you a goodwill gesture and refund the cost of the P&G sim, but that's only a guess. Can't hurt to ask.:smileywink:

I DO NOT WORK FOR O2

Cleoriff · ‎04-10-2016

A sim which cost 12.50p? How extortionate

Veritas Numquam Perit

MI5 · ‎04-10-2016

They force you to top it up too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-10-2016

@MI5 wrote:
They force you to top it up too.

*Shakes head*....

Veritas Numquam Perit

jonsie · ‎04-10-2016

I'm sure given the circumstances customer service will make a goodwill gesture.

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