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Adoptable storage problem

Anonymous
Not applicable

on ‎13-11-2016 15:08

on ‎13-11-2016 15:08

Ever since update 1.95.401.4 to my HTC 10 my adoptable storage has started failing. I'm guessing this is something to do with read / write speeds but it worked fine until the update.

Is there a fix or recommendations available?
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MI5
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on ‎13-11-2016 15:17

on ‎13-11-2016 15:17

Try a factory reset in case you have any corrupt files.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎13-11-2016 18:27

on ‎13-11-2016 18:27

The problem there is that I need to back up the data on the sd card and it doesn't remain operational long enough to accomplish that. Was fine before the update
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MI5
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on ‎13-11-2016 18:30

on ‎13-11-2016 18:30

Understand, and that is the reason why I would never use adoptable storage.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎21-11-2016 11:22

on ‎21-11-2016 11:22

@Anonymous How are you getting on with this issue? Are you still having problems? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
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on ‎21-11-2016 11:47

on ‎21-11-2016 11:47

Yes. Makes the phone pretty unusable as it has to be reset very frequently
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Martin-O2
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on ‎21-11-2016 11:51

on ‎21-11-2016 11:51

Sorry to hear that @Anonymous did you try any of the above advise to try to get it working? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
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on ‎21-11-2016 12:26

on ‎21-11-2016 12:26

Can't try a factory reset until I can back up the data on the card which is currently impossible due to the issue
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