no network...

[Anonymous]

hi all firstly i am a complete novice.... i recently bought of e bay a samsung galaxy note gt-7000 when it arrived i took sim out of my samsung ace and popped into note ... phone kept saying not registerd to net work ...i live in penkridge but work in birmingham some 25 miles away i took the phone to o2 shop in brum and asked there advice for tem mins they tried to get me to part exchange my phone ??? then they switched phone on and hey presto it worked fine . i was away for most of weekend  returned to penkridge and once again the phone is saying not regieterd on network ... ive gone into my network list ie o2 orange t mobile etc but o2 is not comeing up ???? ive tried sending text but it says networ currently unavailable ive checked 02 network coverage for my area and it says good .. so why is my phone not picking network up it works fine in brum but not penkridge i put sim back into my old ace and it works fine so there is no problem with sim card ive had a look at my o2 account and it still has samsung ace as my device with the corosponding imi number could this cause me a problem on my new note as the imi will be diffrent to that on my o2 account or have i just bought a dud phone ??? help please

[Anonymous]

Hi

It won't harm to update your device in myo2.

Have you tried updating the firmware , creating a back up and hard resetting although I'm told this does not affect the internal modem but it's worth a shot.

You could approach samsung uk support to have the phone looked at too.

We hear of horror stories with purchases on e bay. It may be right to raise a dispute and get your money back and buy one from perhaps CEX

[MI5]

If it is working on O2 in Birmingham it would suggest phone is OK, but it does seem strange that it wont work elsewhere that your sim does.
Were you able to make calls etc in Birmingham?

[Anonymous]

yes i could do everything in brum text call and use internet ive laso tried just useing gsm only mode but that doesnt work either im not tech minded

[Anonymous]

funny thing is ive got three bars on my signal strenght i go to my networks page and search for available network and o2 is there i click conect but it then says unavailable please try later

[Anonymous]

I'm wondering if It's been forced unlocked off O2 which is causing issues.

[MI5 · Accepted solution]

It does sound like it's barred unfortunately. If you Google for the checkmend website you can check the imei number for confirmation.

[Anonymous]

I hope for the op's sake I'm wrong.

E bay and PayPal disputes are not good to experience sometimes. 😞

[Anonymous]

phone is not locked or barred

[Anonymous]

I'm assuming you've used a check site to gain that info.

In that case if it was me in your shoes I'd be getting a refund. 😞