2 Hour cut off?

[Anonymous]

Hey,

I have a quick qeury for anyone that may know this. I've tried to check on the help and forums and at a glance couldn't find much.

I have a Galaxy S3 Mini and when my friends or I ring each other and speak for 2 hours; our calls are always dropped at the 2 hour mark, give or take a second. From what I gather this is to protect people from burning minutes when accidentally calling?

However I have recieved a phone bill this month with a 6 hour call for £92.00, o2 to o2.

My question is; why did this not get cut off at the 2 hour mark (the call was accidentally not hung up), yet from my experience my calls are always cut off at the 2 hour mark?

Is there any obligation for my call to be dropped when it exceeds certain call lengths?

Regards,

Nicol

[Anonymous]

Hi and Welcome to the Community Forum,

Im not aware of any such service that cuts off a conversation.

Weve actually had posts of people who have said their own conversation did not cut of properly when they thought they had ended the call, resulting in a high bill.

[Anonymous · Accepted solution]

Hi and welcome to the Community.

I have to say this is news to me too. I know some landline companies have limits, typically 60 or 90 minutes but not aware of any mobile restrictions like this.

£92 for a call is a huge sum. It might be worth a pleading call to CS on 202 (contract) or 4445 (payg) to see if they could offer a goodwill gesture towards it but there are no guarantees.

Please do come back and let us know how you get on.

[MI5]

Ouch!
Have you considered changing to an unlimited calls tariff?