Worst customer service ever

[Sai_Kelly]

I've been waiting now for 2 weeks for someone to contact me after being through ever available channel and method they offer for customer support. They've told me they will be calling several times now. 
What the heck am I supposed to do? Contact the ombudsmen? 

[jonsie]

O2 call you?

You will be very lucky to get someone who gives a damn

Tue 24/10/2023 23:17
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Enlli]

https://www.o2.co.uk/how-to-complain

Resolver, part way down the page is said to get results, but you may get advertising stuff from them afterwards

[Oxonian]

@Sai_Kelly 

Please follow the suggestion made by @Enlli and lodge a formal complaint. O2 will only address their customer services' deficiencies if they are either inundated with complaints or are faced with a mass exodus of customers.