have been an o2 customer with o2 number since mobiles first became available, I upgraded my phone nearly a month ago (staying with o2) when my new device arrived it did not come with a new SIM, I called o2 and was told to take my SIM out my old phone and put in my new device, which I did, phone worked fine.
It then became evident that I was paying for 2 phones as o2 took a DD from my bank for the upgraded phone, then a day later I received an email from o2 telling me they were taking another DD for the old (finished contract ) phone.
I called o2, and was told this was because my old number had not been ported over to the new SIM (I did not receive a new SIM) they were told this when phone arrived, o2 then said they would send out a new pre-activated SIM to put into my new phone, they would then poet my old number over onto this SIM.
New SIM arrived put in phone and o2 were called, this was 7 days ago now and I have called o2 everyday since and my number still had not been ported over to my new phone, I think I've spoken to/Bern transferred around every department they have in India, and no-one seems to be able to tell me why this hasn't happened, talking to what feels like very incompetent poorly trained people with no real people skills, it's as quick as they can fob you off to another department and if they can't they just cut you off, after you have been on the phone to them for hours.
When you call back you have to go through the full agonising process of explaining it all again when in reality it should be on the screen in front of them, it's now Fridat night, nothing will be happening over the weekend, so come Monday that will be 10 days since the request was put in to transfer old number over to the new SIM and 3.5weeks since I received new phone from o2, and I'm no further forward.
Customer service diabolical, very poor indeed, surely in this day and age it can't be that difficult, just get this sorted out o2 patience is growing very thin along with losing the will to live....!!! Just get it sorted o2.....!!!
