Volt O2 Travel Inclusive Zone Not working in Canada

[Michelle-23]

Hi O2 Community. My daughter has arrived in Toronto Canada and cannot make calls or send texts when she connects to any of the local providers, despite Volt O2 Travel Inclusive Zone being active on her phone?

[pgn · Accepted solution]

Is 5G selected? Is 4G Calling activated? Is her Roaming set to On? Call O2, use Social Media to check she has no bar active. If an iPhone, change APN to mobile.o2.co.uk.

Then manually scan for networks. Also make sure Flight Mode is disabled. Just a few tips, @Michelle-23.

[Michelle-23]

Thank you so much pun 🤗

she changed the APN as you suggested and now it’s working. Much appreciated 😊

[Michelle-23]

Ps apologies- autocorrent changed your name to pun?  Sorry.  PGN thank you for your prompt, useful advice 🤗

[pgn]

Pun unintended, I guess 😆

And Thank You, you are welcome, @Michelle-23 👍