International calls and texts from the UK to Canada will not work.

[Attila123]

Why can't I call ot text Canada from the UK. I  have a plan which is unlimited text and 200 minutes international. 

[jonsie]

Possibly a spend cap on your account

Guide: Spend caps on O2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202