Re: iPhone 5 is coming to O2... - Page 120

Abs · ‎12-09-2012

15/9, 16:00 - A blog with Q&As just went up:

16/9, 15:10 - A few detals have been added to the page

17/9, 10:30 - Added a few more Q&As

17/9, 16:15 - Added some more questions & their answers

Q: Where’s the best place to find the latest info about the iPhone 5 on O2?

A: Check out http://j.mp/iPhone5O2 for all the latest information.

Q: How much does iPhone 5 cost?

A: You can have a look at our tariffs and prices for iPhone 5 at http://j.mp/iPhone5O2

Q: Will you be taking pre-orders for the iPhone 5?

A: Yes, you can pre-order iPhone 5 on O2 but stock is limited, so be quick.

Q: When will my iPhone 5 pre-order be delivered?

A: If we get your pre-order before 4pm the day before launch, we’ll get it to you on launch day. The only exception to this will be those customers with an address in the Highlands and Islands.

Q: Which tariffs will the iPhone 5 be available on if I grab one from a store?

A: The iPhone 5 will be available on our On & On 24-months tariff as well as the £63 per month tariff over 24 months.

Q: Is it available on 12 or 18 month tariffs?

A: the iPhone 5 is only available on 24 month tariffs.

Q: I’m at the end of my 12 month Simplicity contract. Can I upgrade to iPhone 5 online?

A: Yes, if you are at the end of your contract, you can upgrade to iPhone 5 with online pre-order or on launch day as long as we have the phone in stock.

Q: I’m on 12 month Simplicity but still in contract. Can I upgrade early and get iPhone 5?

A: If you signed up to the special offer £20 a month On & On Simplicity, you’ll need to wait until after 6 months. All other Simplicity customers still in contract will need to go to an O2 retail shop on launch day, Friday 21 September. You will not be able to upgrade online.

Q: I’m on 30 day Simplicity. Can I upgrade to iPhone 5 online?

A: If you’ve been with us for 6 months or longer, yes, you can upgrade with online pre-order as long as we have the phone in stock. Head over to o2.co.uk/upgrade

Q: What if I’ve been with O2 for less than 6 months on a Simplicity tariff? Can I get iPhone 5?

A: It depends on the result of your last credit check. If you don’t see the option to pre-order via o2.co.uk/upgrade give us a call.

Q: Why are your Retail store iPhone 5 prices different to your Online/Telesales prices?

A: When you buy iPhone from O2’s website or through our call centres you will be buying it from Carphone Warehouse (O2 will be acting as an agent for Carphone Warehouse). Carphone Warehouse set their own price for the iPhones we sell on their behalf, so prices may be different when compared to O2 Retail stores.

Q: Is the iPhone 5 available on Pay & Go?

A: Yes – you’ll be able to buy iPhone 5 from O2 on launch day.

Q: Is there a Fast Track Upgrade option available for existing customers?

A: Existing customers can pay to end their contract early, however the cost will vary depending on your contract. Call us to discuss this further.

Q: How do I find out if I’m eligible for an upgrade?

A: Pay Monthly customers can upgrade early depending on their tariff. Find out your upgrade date by texting UPGRADE to 21602. Or check on MyO2 or the My O2 app on your smartphone.

Q: How do I get a nano sim?

A: One will come with the iPhone when you get it from O2 – if you’re buying from elsewhere you’ll be able to get one from us from Monday afternoon (17th September).

Q: What if I get an iPhone 5 from somewhere else? How do I get a nano sim?

A: You’ll need to pick a nano sim up from one of our stores from Monday afternoon (17th September).Remember – you won’t need to do this if you’re getting your iPhone 5 from O2 – we’ll supply a nano sim with it automatically.

Q: Can I buy iPhone 5 on O2, unlock it and use it on another network?

A: We won’t unlock iPhone 5 at this time. This is to make sure that genuine O2 customers get iPhone 5 on O2.

Q: Can I get cash for my old phone?

A: Yes, with O2 Recycle, your old phone could be worth up to £260. And do your bit for people and planet with Think Big. Get a quote today and post your old phone once you get your new iPhone. The quote’s valid for up to 14 days. Find out how much yours is worth at http://www.o2recycle.co.uk

You can find all stores here: http://o2.asymmetry.co.uk/

12/09/12 - Like the look of the new iPhone 5?

So do we – that’s why it’s coming to O2. More details to come over the next few days - keep checking back here for more...

13/09/12 - If you want to keep up to date with all the iPhone 5 news? Register for updates at http://j.mp/O2iPhone5

14/09/12 (10:30) - Pre-orders will be live from later today! (including info around tariffs & prices)

14/09/12 (11:50) - Looking to buy iPhone 5? See what our in-store prices will be when it goes on sale at http://j.mp/OulVwJ

14/09/12 (19:15) - Want some great news? Existing O2 customers can now pre-order the iPhone 5. Visit http://www.o2.co.uk/upgrades to get yours!

Anonymous · ‎19-09-2012

Sorry - I know this is going to sound really, really thick - but I have query you good folks might be able to clear up for me. I ordered my iPhone 5 yesterday and the order confirmation says it will be delivered within 3 weeks or something. The opening post of this thread however; states quite clearly that all orders received by 4pm the day before launch (I make that tomorrow September 20) will be delivered on the launch day.

Now call me a doubting Thomas but will o2 really really be able to ship squillions of new phones out to everyone on Friday? Do the majority of us on this board believe that to be the case?

Anonymous · ‎19-09-2012

I have ordered mine and it also says 2 weeks, I am hoping it will arrive late next week or early the week after.

andrewstevenson · ‎19-09-2012

Sadly memzy but it was apple who said recently new orders will take 2 to 3 weeks, I would go with that

Anonymous · ‎19-09-2012

Thanks Andrew. Is that the official line then - are o2 saying that pre-orders will start on Friday but take a few weeks to fulfil in their entirety? If that is the case then I suggest the opening post be updated as many upgraders might read that and go no further.

If that aspect is inaccurate then I am also concerned what else might in fact not be true - so for example will a nano sim actually be included in the box? I have read conflicting suggestions on this.

Anonymous · ‎19-09-2012

@Anonymous wrote:
Yeah it will be fun...chilly but fun.
I don't understand why some people get so upset about others queuing up.
Why waste your life sleeping?

Exactly! A couple of jumpers and a camp chair and I'm sorted!

However the look on my other half's face wasn't the look of joy... However the lure of a McD's breakfast swayed it...

Anonymous · ‎19-09-2012

well my order still states that it's in progress, but i now have tracking details and a dispatch date.

The tracking details currently do nothing at all, but...hey, i'm counting it as progress all the same

Anonymous · ‎19-09-2012

@Anonymous wrote:
Thanks Andrew. Is that the official line then - are o2 saying that pre-orders will start on Friday but take a few weeks to fulfil in their entirety? If that is the case then I suggest the opening post be updated as many upgraders might read that and go no further.

If that aspect is inaccurate then I am also concerned what else might in fact not be true - so for example will a nano sim actually be included in the box? I have read conflicting suggestions on this.

Hi Memzey,

If you bought/upgraded to the iPhone 5 via O2 then it will come with a nano sim in the package. Some people are getting a nano sim from stores if 1) buying their phone elsewhere or 2) wanting to do their sim swap early thinking there may be issues on the day with 10 billion people sim swapping on the day..

Some of the posters on here have quoted stores saying there is an abundance of sims available!

Hope that helps! Feel free to correct me anyone - but I'm sure thats what I've been reading.. But maybe iPhone fever has got to me!

Anonymous · ‎19-09-2012

Hi EnMacc - Thank you for your update.

Sorry to do this to you but I have a number of questions that come to mind and I'd really appreciate your answers if you have the time to proffer them:

Did you receive these details via an email or some other media?

Is the tracking number different to the order number you were issued when you placed your order?

What is the dispatch date you have been given and when did you place your order?

Anonymous · ‎19-09-2012

Osnail - thanks for the reply - very illuminating.

One point does strike me though - if people are swapping sims early to avoid the rush, that assumes pre-orders being fulfilled on Friday (the rush) but in posts above we are lead to believe that is in fact not going to be the case. It would be good if someone from o2 could provide definitive advice one way or the other.

Anonymous · ‎19-09-2012

@Anonymous wrote:
Hi EnMacc - Thank you for your update.

Sorry to do this to you but I have a number of questions that come to mind and I'd really appreciate your answers if you have the time to proffer them:

Did you receive these details via an email or some other media?
Is the tracking number different to the order number you were issued when you placed your order?
What is the dispatch date you have been given and when did you place your order?

hey buddy

no email...i just checked the status of my order through the 'my o2' page.

The tracking number is different but currently useless. It doesnt actually track anything right now. This i assume is normal. it didnt track my last iPhone until it actually made it into the country. I assume my phone is leaving china at the mo.

Dispatch date is todays (19th) but gives no details on actual delivery time. I placed my order about 8.30pm on the day of pre-orders.

hope this gives you some insight into whats happening with yours