iPhone 16, iPad mini A17 Pro & Watch Series 10 Megathread + FAQ's

[Kei-M_O2]

Following on from the recent Apple event we're pleased to announce that the iPhone 16 range, the Apple Watch Series 10 & Watch Ultra 2 is available to buy on O2. See more 👇 for details and shop links.

Additionally, the iPad mini A17 Pro is also now available to pre-order for delivery from 23 October!!

iPhone 16

iPhone 16	iPhone 16 Plus	iPhone 16 Pro	iPhone 16 Pro Max

Apple Watch Series 10 & Watch Ultra 2

Apple Watch Series 10	Apple Watch Ultra 2

                                                                iPad mini A17 Pro

[Bloodangelz]

Ordered mine on the 14th for pick up, it says upto 3 weeks…. Just over a week left for them to dispatch, transit and arrive at the store… I can’t see that myself.

I cant even get into My O2 app, says unavailable at the moment 

[Forumfan84]

I ordered Watch Ultra 2 Titanium with Milanese Loop soon as pre orders went live ever since its been processing and says delivery up to 1 week 

As anybody  received a watch from o2 ?

[Benlfc]

@Forumfan84 ordered the same as you in size medium on the 10th, at point of order said up to 3 weeks, then around a week later got a text saying up to 2, then on Sunday got one saying up to 1 and then on Tuesday got a text saying 2-3 days so I expect it by the end of this week going off the 2-3 days update but 3 weeks is next Tuesday (1st October)

[Bloodangelz]

On the 14th I ordered the 16PM 256gb Natural Titanium… did store pick up, it said upto 3 weeks for it to be at the store for pick up… leaves me 9 days of hope left.

I’ve had no emails or updates.

i try go on the My O2 app to track or do live chat, and I’ve never been able to get into the app, it says Not Available to you at the moment. Then it sends me to a website and asks me to enter mobile number so that they can send a code to me… but I don’t have my new contract sim yet, so obviously I won’t get the code. But can I enter any number into this?.. or does it have to be the number linked to my new account?

Also at the bottom of the email I had on the 14th with the order number, it says to return my current device to them in the packaging they send to me, to complete switch up… but I’m not doing switch up.

Is this just a generic message on the bottom of all emails?

thanks

[Rog22]

I've had a nightmare with delivery of my iPhone 16 Pro.

When I placed the order last Thursday for it I didn't think about checking my phone number in my contact info which is an old number I no longer have (My fault I know).

However when delivery was attempted last Friday, I didn't have a pin code as it will have been sent to that old number. 

I called up o2 for this number to be changed on my account and also on the delivery with DPD as DPD said only o2 can request for it to be changed with them. I was reassured by o2 CS that my phone number would be updated with DPD for the next delivery attempt on Monday morning.

Monday morning comes and still the same situation, another failed delivery because the phone number with DPD hadn't been changed. I called o2 CS again to be told they will fill out the form again for my number to be changed on the delivery with DPD for Tuesday morning. Tuesday morning comes and yet again no changed and another failed delivery as we couldn't provide the pin code.

I call up again for it to be changed. Again I was assured that it would be changed with DPD.

Calling DPD they said they still have the old number with no request for it to be changed from the sender (o2).

I call up again yesterday and complain and explain that I need this number changing with DPD so I can receive this pin code.

I was again assured that it would be changed and they re-arranged delivery again for today but as of now still no change as I've called up DPD again to check.

So today I will be refusing it at the door as I can't provide a pin code and it will be sent back to o2 to be cancelled.

I mean how hard is it to change a phone number with DPD on a delivery?? Yes the first attempt was my fault as I failed to check my contact details but in the past I've never had to provide a pin code and I've always got my texts from o2 to my current phone I have as a contract on my account.

Just so frustrating I'll just go into store next time.

[Bloodangelz]

That’s just a joke! So pathetic! 

[Bloodangelz]

They surely should be able to change it easily.. just a quick phone call to them from O2… or use their brain and send you an email also with the included code 

[Bloodangelz]

It seems this is a tactic used by companies to grab in the pre orders. 
promise people delivery on launch or soon after, to get the sales/orders and then they turn around and say you have got to wait X amount of weeks, then give various excuses 

[garetc]

Why would it be a tactic? There's not a person sat at O2 rubbing their hands together hoping we're all sat here being sad/mad we haven't got our handsets yet.

O2 and all the networks want to get the handsets out as quickly as possible, to get people on new more expensive plans and to reduce the number of contacts into the call centre. They are not the handset manufacturer and can't control the supply chain or how many handsets they get. Apple's direct sales are experiencing delays and you can bet they will want their own customers to get handsets as quickly as possible.

The only people benefiting from us not getting the handsets is Apple albeit in a very minor way as it generates buzz and speculation making their products seem more desirable.

[Bloodangelz]

I mean, they arnt going to advertise that customers won’t get their handsets for 4+ weeks, as this would make them go and try other companies/networks.

They will tell people, you will get it asap, customers sign up, then it’s .. oh it will be upto 3 weeks, ohh it will now be 4 weeks… now you may have to wait until end oct or even middle

Nov ect…