iPhone 16 & Watch Series 10 Megathread + FAQ's

[Kei-M_O2]

Following on from the recent Apple event we're pleased to announce that the iPhone 16 range is available to buy on O2. See more 👇 for details and shop links.

iPhone 16

iPhone 16	iPhone 16 Plus	iPhone 16 Pro	iPhone 16 Pro Max

Apple Watch Series 10 & Watch Ultra 2

Apple Watch Series 10	Apple Watch Ultra 2

[Bloodangelz]

Do we enter our order number in the dpd app?

[Bloodangelz]

I ordered on the 14th was told upto 3 weeks… so I have between mon to Saturday for it to arrive at the o2 store for collection.

when i click on my order number in the email, it takes me to the UPS page… is this the wrong page?

[jmilner]

@Bloodangelz 

No that's right I'm pretty sure that orders getting delivered to stores are done through UPS.

[jmilner]

I've spoken to a live chat agent today, which I know are usually just talking rubbish to you, but they ended up giving me £10 Credit to my account due to my order not being delivered today like I was told it would. They also assured me that my order was despatched on Saturday but there can be a delay between handover from O2 to DPD over weekends. I'm not sure how much of that to believe, but I'm just gonna hope that I wake up to some updates from DPD. Fingers crossed.

[Bloodangelz]

How is everyone getting status updates? I can’t even get into the app 😞 

[ITFCJosh]

Mine just says in transit! Hope I get tracking info ready to collect from o2 store Tomz

[jmilner]

@ITFCJosh 

Fingers crossed for you.

[ITFCJosh]

Still no tracking info yet! Hopefully whilst I am sleeping i will wake up to it! 

Not sure what time you get tracking info

[Bloodangelz]

Any idea why I can’t get into My O2 app? and the webpage takes me to the O2 WiFi page 

[Bloodangelz]

It says “something went wrong. Oops. My O2 isn’t available to you yet. Don’t worry, you can still manage your account in My O2 for web”