iPhone 15 & Watch Series 9 Megathread + FAQ's

[Chris_K]

We're pleased to announce that the iPhone 15 range is now available to order on O2, along with the Apple Watch Series 9 range, including Watch Ultra 2! See more details and shop links below ➡️

iPhone 15

Links for Pay Monthly customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max
Links for Business customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max

Apple Watch Series 9 & Watch Ultra 2

Sport Band 41mmSport Band 45mm	Ultra 2 Alpine Loop SUltra 2 Alpine Loop MUltra 2 Alpine Loop L	Ultra 2 Ocean Band	Ultra 2 Trail Loop
Looking for something else? Find our full Apple Watch range here

Questions?

We're in the process of updating our website and we'll include links to all relevant shop pages as they come online in the coming days. We'll also build upon our extensive FAQ's below as/when any new questions crop up that haven't already been answered.

[madasaf1sh]

@Ben26 

It is not just o2 all networks are the same, as none know what is going to come in from the Distributors who work for Apple... as Apple direct lots of stock to there own channels

[Darin]

@madasaf1sh Hi mate, nobody has contacted me yet from my emails. Do you know any other way to get a response? as I’ve been sent a bill for this handset to be paid by 10th October which I cannot do 

[Saz2807]

Has anyone heard any new news on the iPhone pro max model from @o2  I have just spoke to my friend who is with EE who ordered the same phone I have ordered and they have had a DPD text to say it will delivered tomorrow. 

[rachpid]

I pre-ordered two pro maxes online at about 2pm on launch day - a blue 256gb for my husband and a white 256gb for me. We got the blue one on the release day but I got the dreaded out of stock email. The lack of communication from O2 on this has been awful - I just want to know when to expect my phone! I noticed it's saying over 4 weeks on the O2 online shop for the 256gb but only 2 weeks for the 512gb - are these the sort of times I can expect to wait and if so can I switch to a higher capacity so I get it sooner?

[Oxonian]

Interesting article about delays for each handset :-

iPhone 15 delays: latest delivery estimates for every model | TechRadar

[Saz2807]

Just spoke to customer services on 202 and told me that my phone is out of stock. But she will contact the supply team and email/text/phone me to update me when to expect it in. Hopefully hear something soon. 

[Saz2807]

 

I have just received this on the online chat 

[Oxonian]

@Saz2807 

It is a global problem :-

iPhone 15 delays: latest delivery estimates for every model | TechRadar

[Jeevster]

If it’s a global problem, how are EE customers able to order and get theirs next day

[garetc]

If you take a look at the iPhone thread over on the EE forum you’ll find that’s really not the case. EE made a massive mess this year, more so than previous years due to system failure.

I placed my upgrade for my EE line on pre-order day at 13:00 but system failure meant that it got lost (despite me getting confirmation). I called back the next day at 8am and had to place the order again on a completely different deal and just received the handset today.

I’m one of the lucky ones, a lot of people who ordered before me and their orders were not lost are still waiting. CS is giving them completely wrong information and random information which is clearly all made up.