08-09-2022 16:33 - edited 21-11-2022 11:54
08-09-2022 16:33 - edited 21-11-2022 11:54
If your iPhone order is taking longer to arrive than expected, please see our update here regarding the ongoing global supply chain issues currently being experienced by Apple.
We're pleased to confirm Apple’s latest iPhone family - iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max - are all available to order on O2. See more details and shop links below.
We're also pleased to confirm Apple’s newest Watch family are also available on O2 - that includes the Apple Watch Series 8, new Apple Watch SE and Apple Watch Ultra. More details on the links below.
We know iPhone announcements and new launches are very exciting and we know you may have loads of questions, so before you call, tweet or facebook us, please check our extensive Q&A section below in case your question already has an answer.
Did you know that we have a dedicated Sales Team you can reach via the O2 Twitter and O2 Facebook social media profiles? If you're due an upgrade or simply want to check your options, then feel free to get in touch and we'll see what's what.
We will add more Q&A's over time but if you've got a question not listed, please feel free to reply to this thread and let us know.
20-10-2022 21:52
20-10-2022 21:52
Spoke to Soon! Orders just been dispatched. 4 weeks 4 days including a bank holiday. Hope that gives some relief to others in similar positions
20-10-2022 21:54
20-10-2022 21:54
Enjoy mate. Hopefully the rest of ours come soon 🤞🤞
21-10-2022 08:35
So I've woken this morning to find O2 have cancelled my Apple watch ultra order with no reasoning! This is after the emails that say we all set and it's full steam ahead 😡😡 now obviously they won't let me take a new order as it's failing credit check
21-10-2022 08:40
21-10-2022 08:40
That’s awful!
Have you contacted customer service to see what is happening?
21-10-2022 08:42
21-10-2022 08:42
Yeah they are going to phone me back at 0930 apparently
*bleep* off is an understatement!
21-10-2022 10:10
So I didn't get a callback, Called CS again, and no reason can be given as to why this order was canceled. And it cant be reinstated. All I can do now is wait 30 days and try again. 😡
Although at this point I'm wondering if a move over to EE would be more worthwhile
21-10-2022 13:19
Not sure if they can help with this, but I'll mention the community advisors to see if they can @gatrell .
@O2Georgina @O2Daniel @Anonymous can you step in please?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
21-10-2022 13:24
21-10-2022 13:24
Hello, Sorry, We wouldn't be able to reinstate the order from our side, It would need to be the sales team to discuss this with on this occasion 🙂
22-10-2022 01:45
Mine is finally with DHL as of today but looks like I'm waiting until Monday now according to the tracking, unless DHL decide to be nice and deliver tomorrow but it's unlikely!
22-10-2022 10:51
22-10-2022 10:51
Still waiting on mine here. Which model and colour did you order?