TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[Anonymous]

Iknow this is a very bad idea and O2 will regret it soon. i will definately be leaving when my contract expires....

[Cleoriff]

And December the 1st. I have now had 3 calls come through via TuGo... Last one at 2.05pm.

Maybe I have been missed out of the 'cull'....

[Anonymous]

Just a word of advice for anyone thinking of leaving 02.  I did what I thought was all the right things..Got my PAC code signed up with THREE and gave them the Code yesterday to Port my number... Then discovered my phone was LOCKED - no-one mentioned getting a code to Unlock your phone from 02 - I thought that stopped years ago so I did it online with 02 -  message comes up that this could take 24hrs to 7 working days! When my 02 signal disappeared this morning I called them - and yes I could be another 6 working days without my mobile.
The only good thing was I still had an ancient Nokia that took my Three Sim no problem, so at least I have a phone of sorts until 02 get me my unlock code!

[MI5]

We have a link here to help anyone else with unlocking https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[Irrateuser]

My samsung j3 cant have wifi calling so at home i have almost no chance of phone or texts. O2 keep telling me i have a perfect signal but refuse to visit the property. Just taken on better contract cos tu go solved my problem. Any idea what i can do. Chatted and indeed visited gurus both o2 and samsung. Cant even stop contract cos o2 insist i dont have a connection issue

[Anonymous]

Is it still working?? I left O2 a while now but loved tu go and have become a bit obsessed checking this feed. Can some please out me out of my misery? 🙂

[Anonymous]

It is still on this morning.

[Anonymous]

Thanks, so I will carry on checking in 🙂

[VickiHen]

I have absolutely no service where I live and th go was my lifeline to civilisation!!!
I understand I can call when in Wi-Fi range but what about text?? I'm a big texter so this will be a huge problem!! Please help??

[Cleoriff]

Hi @VickiHen You could complain and maybe get a boost box from O2 https://www.o2.co.uk/how-to-complain

Or even think of changing network to EE or Three who do offer WiFi calling with texts...

If you have an Android phone you could try Mighty Text https://mightytext.net/