TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[jonsie]

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@Anonymous wrote:

TuGO goes, I go , we go

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You go.... and aMEgo 

[Anonymous]

Might do no good - but surely it’s worth filing a formal complaint- just to demonstrate level of dissatisfaction.

[Anonymous]

But as a back up. Has anyone experience of EE WiFi calling? Looks like it covers texts.

[MI5]

Yes, both EE and Three offer calls and texts over WiFi.

[Cleoriff]

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@prototype89 wrote:

Also interesting is that my local O2 store in London had no idea Tugo was going and I had to show them the text message to prove it was going. The good thing was that they were equally annoyed as they say it's a key selling point they use to bring in customers.

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This is exactly what we have said on many other threads. Customer Services by and large aren't aware that Tu is ending. Therefore customers are still being sold devices under the impression they can use the app.

I would call that mis-selling...

[Anonymous]

I have experience of EE WiFI calling,  I left O2 & TuGO and went to EE, I tried WiFi calling, I had a free booster box  . I came back to O2, which tells you all you need to know.

TuGo worked better than either which is one reason I came back, the other was two multi day roamig outages when I was travelling in Europe.

EE when it was Orange was a GREAT Company, in fact I held stock after the original IPO, it is big but has in my view gradually gone down hill and now BT own it, will get worse.

TuGo going is just a tragedy.

I have concluded O2 is out of cash to pay the sub contractor maintenance. Since some top people left in September, all is  obviously not good in the O2 boardroom.

[Anonymous]

The man with the machine like response who called me today from the CEOs Office struggled to admit that TuGo had been used as a selling feature. Working to a script, they do not want to concede that.Of course it was.

I took their eventual  offer of free departure mid contract, a minor victory over shocking customer care.

If they cannot do an IPO, who will buy them?

[Anonymous]

why on earth would O2 do this to themselves?

and not even provide an alternative, for texting?

we spend a fortune on business contracts with O2 and just signed up to another two year contract - gutted as without signal our phones are, of course, useless. WE NEED TO BE ABLE TO TEXT!!

the lady on the helpline said we can still send texts by logging into O2 on our computer browser but sweetheart, you are missing the point. that's a faff and i won't even be able to receive a reply as we don't have signal.

well, we were just about to take out more contracts so guess that answers that one ..

[MI5]

You haven’t been able to send texts from your pc (unless using Tugo) for about 5 years either.
Where do o2 find these advisors from!

[Anonymous]

The simple answer seems to be,

!.Get on to the CEOs Office (which I did) and asked to be released from your whole contract with no penalty if they will not change this

(The principle of release from contract over the issue is established, they did it for me.)

2. Get a new contract elsewhere.

It actually needs some business customers with numerous  phones to pull out. O2 deserves no less.