Support resources available to O2 customers

[Chris_K]

Hey all,

You'll know me as the guy that brings you O2 news and announcements and regularly pops in to offer support wherever I can, but today I wanted to create a bit of a different thread to remind our customers of the support available to them.

Understandably, many of us may be in need of some support, or even just someone to talk to about things. You may be worried about finances, your mental health may be impacted due to various reasons, or it may even be about a loved one. We understand, and we hear you. That's why we've zero rated many popular support resources that I wanted to remind you of below.

Calls to the NHS 111 help line have always been free, and you can also visit the NHS website without using your data, along with a number of other important websites that many people will rely on for support during this time.

	Website	Category
1	citizensadvice.org.uk	Citizens Advice Financial advice
2	moneyadviceservice.org.uk	Financial advice
3	stepchange.org	Financial advice
4	samaritans.org	Emotional support
5	mind.org.uk	Mental health / emotional support
6	rethink.org	Mental health / emotional support
7	anxietyuk.org.uk	Mental health / emotional support
8	youngminds.org.uk	Mental health / young people
9	mindout.org.uk	Mental health / LGBTQ
10	ageuk.org.uk	Older people
11	thesilverline.org.uk	Older people
12	themix.org.uk	Young people
13	childline.co.uk	Children
14	alzheimers.org.uk	Health - Alzheimer’s
15	macmillan.org.uk	Health - cancer support
16	asthma.org.uk	Health - asthma
17	bhf.org.uk	Health - heart
18	diabetes.org.uk	Health - diabetes
19	scope.org.uk	Disabilities - general
20	rnib.org.uk	Disabilities - sight
21	actiononhearingloss.org.uk	Disabilities - hearing
22	cruse.org.uk	Bereavement
23	thesurvivorstrust.org	Survivors Trust - umbrella agency for specialist rape and sexual abuse services
24	rapecrisis.org.uk	Rape Crisis - Victims and survivors of rape and sexual assault
25	malesurvivor.co.uk	Male Survivors Partnership - for male victims and survivors of rape and sexual assault
26	refuge.org.uk	Refuge – providing support for victims and survivors of domestic abuse
27	womensaid.org.uk	Women’s Aid – for victims and survivors of domestic abuse
28	victimsupport.org.uk	Victim Support – for all victims of crime or traumatic events
29	Welshwomensaid.org.uk	Welsh Women’s Aid
30	nationaldahelpline.org.uk	National Domestic Abuse Helpline
31	adviceni.net	Advice NI – Financial assistance
32	consumercouncil.org.uk	Consumer Council for Northern Ireland - Financial assistance
33	selectyourcompliment.co.uk	Providing access to supermarket vouchers for families entitled to free school meals
34	hungrylittleminds.campaign.gov.uk	Providing support for parents to support their child’s early learning
35	redcross.org.uk	British Red Cross
36	thenational.academy	Oak National Academy: Offering free lessons and teaching resources from Early Years Foundation Stage to Year 11.

Just remember, help and support is available, and we're making it as easy as possible to access.

Stay safe 💙

[Woody5]

Thanks 👍

[Cleoriff]

Thanks for this @Chris_K. A great deal of support resources listed there. In these uncertain times and with an increase in household bills and finances there is something for everyone. Post covid, we have seen a massive increase in mental health issues so that's good to see.

Thanks for posting x

[Pipstop78]

Thank you for this 

[pgn]

Two suggestions, @Martin-O2 or @RafaC or @Breanna:

1. Include a note about SMS to these organizations - many phones warn, incorrectly, that sending a txt to a 5-digit short code "may" incur a charge - so clarification on this would help reinforce the message that all access to these support resources is free, not just the relevant websites.

2. Can this be added as a shortcode guide, for ease of reference, please? A burst of posts about SMS to Samaritans being "chargeable" appeared earlier, and I could have answered quicker if the #short code was easy to guess..  😖