28-03-2014 10:02 - edited 28-05-2014 22:12
28-03-2014 10:02 - edited 28-05-2014 22:12
We have some more great news for you guys 😉
The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb
As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!
Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉
UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:
Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.
Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.
Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.
Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.
Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.
Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.
08-05-2014 07:28 - edited 08-05-2014 07:29
08-05-2014 07:28 - edited 08-05-2014 07:29
The comment about the competion is interesting.
I know some one whos a laywer and hes passe dme onto the goverment site which states the following:
A prize competition is a competition where success depends to a substantial degree on the exercise of skill, knowledge, or judgment. Such competitions may involve answering questions, solving puzzles, tie-breakers and so on.
Your competition could be classed as relying on chance if it does not prevent:
If a competition relies on chance it may be considered a lottery and could be unlawful.
To me this is a lottery.
Also the site has not updated to say that the tablets have sold out, therefore I fully expect a tablet as O2 have clearly stated in their rules that the site will be updated AND the site has not been updated AND i have submitted my claim 20 mins after the site went live.
10-05-2014 07:36 - edited 10-05-2014 07:37
10-05-2014 07:36 - edited 10-05-2014 07:37
As if to make matters worse, my z2 appears to have died.
Its been acting strangely for a bit now. It started fine with all day battery, then it would burn though a full battery in 2-3 hours but recharging worked fine. Then connecting the charger for 48 hours continously would only result in 10% increase in the battery indicator.
Then it began not turning off. Id switch it off at night to charge and it would switch its self back on within 10 seconds. turn it off again and it would switch on again with all its lights, noises notifiations and led pulses.
Now it wont charge at all. Ive tried re installing the firm ware quite a few times via the PC app, but same problems.
I wanted to keep the phone as i had to fill in the imei number on my tablet offer submission and so I dont want them checking the IMEI and found ive returned the phone for repair and them thinking ive just returned it.
Will go to the O2 store today and see whats happening with the tablet, otherwise i supose i have to keep a broken phone for another 2 weeks or so because O2 still refuse to give me any idea on wether ive got a tablet.
on 10-05-2014 08:00
on 10-05-2014 08:00
I would get it checked out and repaired / replaced the t&c are very clear
clause 14 This offer will not be available if you return your Sony Xperia Z2 phone to the Promoter under our change of mind policy.
Repair / replace should not affect it as your account will reflect any replacement IMEI but check with customer services
on 10-05-2014 12:43
on 10-05-2014 19:38
on 10-05-2014 19:38
on 10-05-2014 21:30
on 10-05-2014 21:30
13-05-2014 10:43 - edited 13-05-2014 21:33
Been told multiple different dates on O2 Chat ,also told that this was a Sony promotion and O2 knew nothing , contacted Sony and was told it was an O2 promotion !! Great communication o2, as usual
O2 uk tweeted that they will be starting validation from 14 May, tomorrow
on 13-05-2014 15:27
on 13-05-2014 16:20
on 13-05-2014 16:20
on 14-05-2014 06:13