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On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10 and Galaxy S10 Plus - are all available to purchase now on O2.
What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.
What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.
Here are some of the important bits though 
More info
Display
| Galaxy S10e | Galaxy S10 | Galaxy S10+ |
|---|---|---|
| 5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080) | 6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440) | 6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440) |
| 438 ppi | 550 ppi | 522 ppi |
Battery
| Galaxy S10e | Galaxy S10 | Galaxy S10+ |
|---|---|---|
| 3100mAh | 3400mAh | 4100mAh |
Front Camera
Rear Camera
Got some questions? Check out our Q&A below
More info
Main Questions
Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.
Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. We have no current plans to stock this variant but we'll let everyone know if or when that changes
Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.
Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.
Discount / Cost / Pricing Info
Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.
Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering
Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.
Upgrade Info
Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment
Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.
Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.
Pre-order / Availability / Order Info
Q. I pre-ordered at *date/time*, when will I get my new S10?
A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.
Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order
Device & Other Questions
Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.
Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.
Check out the original Unpacked Megathread below.
More info
As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.
Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.
As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.
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Just a voice of reason here.
It's not surprising people are angry when some of them have traded their old phones in, on the back of a promise they would get their new one on March 8th. So they are without a device.
Additionally, these same people will start paying for a new contract whilst still waiting for the device to be delivered.
We also have customers who rely on a device to run their businesses.
It's like paying for a car you have yet to receive. Though that would never happen.
In 6 years of being here I have never seen such a badly organised Samsung release on O2.
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Right work to do, someone tell that freak of nature I'll be back later if he want's to continue this argument 
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@Chrismartin1992 wrote:I've just noticed. Born in 1969. That expains the perpetual anger syndrome. Give it a rest or you'll have a stroke or worse! Have you had your blood pressure tablets?
I was born in 1945, want to make a cheeky comment to me @Chrismartin1992?
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@Chrismartin1992 wrote:
Not particularly because you've been respectable and respectful.
My response was in reply to being called a retard essentially and also particularly aimed at stressful anger not at age.
R.e your other point. I understand the frustration I really do it's not great. And my comment wasnt aimed to those like yourself just adding comments or adding a single comment but to those perpetually complaining ie the other delightful gentleman who is making it into an almost life or death situation.
If you notice I said some not all! So it was definitely not aimed at the whole collective.
I also understand you're an O2 customer like ourselves and do rely on them for the updates and I also appreciate your not fussed a out EE etc. Neither am I. But to understand who to complain to does rely on knowing that other networks have issues.
As what can O2 do to help the situation other than be a messenger for Samsung and Apple and the like?
Thank you @Chrismartin1992.
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@Chrismartin1992 seeing as you don’t mind waiting can I get mine before yours? Please 
because the reason I pre ordered was to get it on launch day not 12 days after launch...
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@Chrismartin1992 wrote:
Cleoriff
R.e. a bad launch - me neither. It's not been great. Far from it.
I understand the frustration because it's not what you want to hear and theres the right to be angered (to a sensible degree!!)
Re the business contract it would be poor management to leave yourself deviceless imo so that would be their own fault imo.
People may have no choice if they were trading in so they could upgrade.
Still doesn't answer the point about paying for goods you haven't received. O2 being quick to take your upfront cost and THEN contract payments monthly whilst they have failed to deliver the goods.
Re the car analogy I mentioned. I drove a company car, it was changed every 3 years. I paid quite a sum for the privilege so it wasn't free. When the time came to change, I had chosen my new car, paid the upfront cost and returned my old one the same day I took possession of the new one.
That's called good business practice.
The problem with this launch is the conflicting information. " Pre-Order now and get your phone on release day" It hasn't happened. So O2's business model has failed badly. Yet again it's their customer who are left in the lurch.
Anyway, enough from me. I'm not waiting for the phone but can understand the frustration and anger of those who have pre-ordered and received nothing.
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