Samsung S10 range - Available now on O2

[Chris_K]

On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10  and Galaxy S10 Plus - are all available to purchase now on O2.

What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.

What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.

Here are some of the important bits though 

More info

Display

Galaxy S10e	Galaxy S10	Galaxy S10+
5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080)	6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)	6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)
438 ppi	550 ppi	522 ppi
HDR10+ certified

Battery

Galaxy S10e	Galaxy S10	Galaxy S10+
3100mAh	3400mAh	4100mAh

Front Camera

Rear Camera

Got some questions? Check out our Q&A below

More info

Main Questions

Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.

Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. We have no current plans to stock this variant but we'll let everyone know if or when that changes

Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.

Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.

Discount / Cost / Pricing Info

Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering

Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.

Upgrade Info

Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.

Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.

Pre-order / Availability / Order Info

Q. I pre-ordered at *date/time*, when will I get my new S10?

A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order

Device & Other Questions

Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.

Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.

Check out the original Unpacked Megathread below.

More info

As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.

Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.

As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.

[Glory1]

---

@mieinhull1969 wrote:

There should be another thread on here, who thinks their phones will arrive before the S11 plus release, who is bored of waiting and which customers have cancelled their O2 contract and gone else where.

---

[mieinhull1969]

"No. Theres no need to moan and kick and scream like a 5 year old." go away Chris, your embarrassing.

[Chrismartin1992]

Nope. I'll tell you whats embarassing. Wasting an entire lunch hour reading your utter drivel and crap humour on the regular!!!

You've not stopped moaning, throwing the toys out of the pram. Are you genuinely this embarassing in person or is it just over the computer?

We are all waiting for a phone here. Its not the end of the world if it comes on the 8th or 20th. God forbid how you'd react if something bad actually happened.

[mieinhull1969]

Guess your a retarded little man and I'm glad you have wasted an entire lunch hour reading my posts, more fool you, do you get a lunch hour on Univeral Credit?.

[Chrismartin1992]

A genuine query of mine will be how O2 do value the trade in?

I understand theres an extra £100 quid for trading in a 'qualifying phone', which mine will be (S9+ 128GB).

When I placed the pre order I checked the trade in price as I was weighing up selling privately.

The trade in price inc the 100 bonus was £408.00.

With the bonus now its £385.00. Will be curious to see when they come to be back instock how much O2 will offer assuming it will decrease further between now and delivery of the S10 into store. Would be good to know if anyones had experience of late?

Cheers

[mieinhull1969]

You still here, I sold my S9+ 128GB on ebay for £450 just over 2 weeks ago, guess you try that.

[Chrismartin1992]

Haha. You must not even work to find the time to post that drivel so many times. As I say, no need to be so petty waiting delivery. 

I think whats been keeping me going for the last hour is how funnily ebarassing your posts actually were.

One that got me was "i'm Mr Angry now!". You must be very grown up.

Anyway, back to a real job. You're forum dweller obsession should dissapear once you get your life or death phone. 

[Glory1]

---

@Chrismartin1992 wrote:

There should also be a thread of a list of names of all of the whining, moaning, sad little people who are well and truly showing how spoilt and 1st world natured they actually are.

Yes, we are waiting (I'm also waiting for my S10+). Yes it would have been great last week. 

No. Theres no need to moan and kick and scream like a 5 year old.

Most carriers are whitnessing a delay from the manufacturer. Just learn to be patient. Not really hard is it?

---

Well @Chrismartin1992 we might be more patient if we didn't see people who ordered after us getting their phones while we're still waiting!!

I'm am very patient when I know what's going on and have some sort of update. And don't feel like I'm being mugged off!

Oh and people are walking into Vodaphone shops and EE shops and picking up their S10s and S10+s, so some carriers don't seem to have a problem getting devices 

And, not speaking personally, some on here ordered the minute pre-orders became available, so should have got their phones on the 8th March. That's how it worked when I got my S8+. I ordered the day pre-orders went live and got my phone on 20th April, the day of release.

So, we have a right to moan. This has become an iPhone release on a Samsung phone; a complete shambles.

And I bet O2 won't be slow in charging for the new devices either whether we have them or not. And I resent paying for what I've not received.

Just how patient are we meant to be when @Chris_K tells us one thing and customer services tells us another!

[MI5]

[mieinhull1969]

You still here, is the nurse coming with your medication, you make me laugh lad.