Samsung Galaxy Note7 - Update from O2

[Chris_K]

27th February 2017 Update

Hi Everyone. This week we will be posting letters out to any customers who have not yet made arrangements with us to return their Samsung Note7 devices. If for any reason you misplace or do not receive it for whatever reason, here's a copy:

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We’ll soon block the Note7 from our network. It’s important that you get in touch today and we’ll get you back on track with a new device.

We’ll make switching to a different device simple, and give you £100 off the upfront cost. Or, if you prefer, we’ll cancel your Airtime Plan. Either way, we’ll cancel and refund your Device Plan.

Is your Samsung Note7 insured with us? We’ll also cancel your policy and refund your premium.

Simply back up your Note7, turn it off and call our hotline 0344 809 0202 or 202 free from an O2 mobile. Need a hand backing it up? Chat to an O2 Guru online.

For more details, visit http://o2.uk/Note7Update.

If you’ve already called us, please ignore this letter.

30th January 2017 Update

Hello everyone,

Samsung have notified us of their plans to release a new mandatory software update that will limit Note 7 devices to a 0% charge, effectively eliminating its ability to function as a mobile device. This software update is expected to be pushed out tomorrow, 31^st January, so if you are still using this device (which we don't recommend for your safety) please take any necessary steps to back up any important data while you can.

Why are you doing this?
To be transparent and clear, this is Samsung’s decision and is European-wide. This is a further step in Samsung looking to retrieve as many devices as possible so as to ensure customer safety.

I'm still using my Note 7 - what now?
Once your device downloads the mandatory update it will cease to charge. We understand the inconvenience this may cause and we want to make transitioning to another device as easy as possible. If you are affected by this, please contact us as soon as is convenient on 0344 809 0202. We will also be in touch in the coming days by email and letter with more details, including how to change to another device and return your Note 7 to us if not yet done so.

I've already returned my Note 7 - what does this mean to me?
If you've already returned your Note 7 to us, there's nothing further you need to do. If you're in this position, we anticipate you'll already have switched to an alternative device. If this isn’t the case though, we’d recommend you speak to us as soon as you’re able to on 0344 809 0202.

[Anonymous]

Thanks!

[MI5]

Good luck and hope you get past the stupidity and get sorted soon.

[Anonymous]

Just submitted the complaint through the link you provided.... Thanks again!
I thought I was the only one who still has the Note 7 but after reading through this forum, found that it is O2 who has messed up.....

[MI5]

O2 are experts at messing up - usually the simplest of things too

[Cleoriff]

This really beggars belief.... Hope things are sorted soon. They should be if you use Resolver

[Anonymous]

Thanks mate! I do hope so....

[jonsie]

How can a company get something so simple so sadly wrong. Incompetence at its worst. 

[Glory1]

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@jonsie wrote:

How can a company get something so simple so sadly wrong. Incompetence at its worst. 

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And it seems to be never-ending. Not only did they get it so wrong but they seem unable to put it right in a timely manner. They clearly don't care as long as their bills, for a phone that is powered down thus unusable, gets paid. Disgusting is what it is 

[viridis]

Just calling it...
I bet at least one person still has their o2 note7 when note8 is released..

[Cleoriff]

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@viridis wrote:
Just calling it...
I bet at least one person still has their o2 note7 when note8 is released..

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. Dunno why I am laughing as it's pathetic really