O2 Webmail is closing - More info inside

[Chris_K]

If you use an @o2.co.uk email address you were given previously as part of a broadband or mobile phone package, we’re sorry to tell you that this service is soon coming to an end.

Why?
While some people used these free email accounts, the vast majority didn't, and instead have been using popular other email services like Gmail or Outlook (Hotmail) instead. From 7th June 2016, all o2.co.uk email accounts will be closed and you’ll be unable to send or receive emails using your o2.co.uk account from this date.

What about all my emails, attachments and contacts?
We can show you how to transfer your contacts, email addresses and attachments to Gmail and Outlook. Just make sure you move them before your o2.co.uk email account closes on 7th June. Unfortunately, we can’t transfer them to Yahoo! Mail, so you’ll need to set up either a Gmail or Outlook account to move them.

Likewise, if you use your O2 email address as your log-in for any online services, like banking or shopping, you'll need to update those too. Some customers manage their O2 account from their o2.co.uk email address. If you do too, take a look at www.o2.co.uk/myo2 where you can see your balance, check your bill and get the low down on your account any time you like with My O2.

We’ll be in touch again before June 7th, just to remind you of what’s happening. Until then, we hope this won’t cause too much trouble.

Got any questions or concerns?
Please let us know below – we always welcome and appreciate feedback. If you need more help transferring your emails and contacts, feel free to speak to an O2 Guru - Just check out Live Chat here, or pop into one of our shops.

Remember you can find more info on everything mentioned above here on our website

[Anonymous]

Interestingly today I have received a number of Junk emails on my o2 email address which have been forwarded to my outlook account! Junk emails stopped about 2 or 3 weeks ago.

I have also sent and received emails to and from my o2 email address just to test the connectivity.

[Anonymous]

Thanks for taking a look at this Toby!

I have spoken to Sky several times on referal from the o2 support team and they are adamant that they never aquired the o2 mailbox infrastructure and any queries ralting to it should be redirected back to the email infrastructure administrators at o2.

The support team at o2 refuse to connect me with or give me contact for this team.

I have tried to email support@o2.co.uk; admin@o2.co.uk; adminsitrator@o2.co.uk; help@o2.co.uk; complaints@o2; mail@o2; ... but no response.

Redundant loop unfortunatley. I assume a 2 minute converation with the current o2 domain and email administrator would set this straight.

Thanks for hleping - I would assume many others are in the same boat.

[MI5]

Sky are correct in that they took control of the email addresses and moved them over to their servers.
It is my understanding that customers should then have been migrated to an @Anonymous. email address which would have moved any customers from the o2 server completely?

[Beenherebefore]

@MI5 ........that's not how it happened to me. There was no mention of Sky taking control of my email address.

After transfer to Sky I could have set up a Sky email address if I wanted, all I had to do was create a SkyID to access MySky account

[MI5]

Ah, OK. Thanks for that.
I never moved so didn't do it myself but I thought that was how it was mentioned when I read up on the Sky forums.

[Beenherebefore]

Prior to moving over to Sky on 12 Feb 2014 I received notification from O2 on 8 Sept 2013 that my email would close down :

"So, from 1 November 2013, all o2.co.uk email accounts will be closed. You won't be able to send or receive email using xxxxxx@o2.co.uk after this date."

[MI5]

Hmmmmm.....

[browni]

---

@Beenherebefore wrote:

@MI5 ........that's not how it happened to me. There was no mention of Sky taking control of my email address.

After transfer to Sky I could have set up a Sky email address if I wanted, all I had to do was create a SkyID to access MySky account

---

Same here.

[Toby]

Hi guys,

Some of you have raised an issue whereby any emails going to old webmail accounts are not being 'bounced back' to the sender to indicate to them that the account is now shut. Your feedback has ensured that from today, all closed down webmail accounts will have a message to indicate its closure. Hopefully this helps!

[MI5]

Good progress...