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Re: New Community homepage is live! :)
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04-02-2019 13:07 - edited 04-02-2019 13:21
Hey @jezza1234 glad to hear you found it. It's very different from what we've had for years before so understandable that it might take some time getting used to! What do you think of the general feel of the new page?
@Cleoriff The menu at the top is the one used elsewhere on the O2 website now, if you remember it was updated some time ago, but our community was still using the old version. We had to make it consistent with the rest of the website. Good to get some feedback around that as well though - cheers for the comments.
You mentioned that when you login to the community, it also logs you in to My O2. Did I understand correctly? Let me know if you meant something else and we'll have a closer look. It's the same as in the past, you need a My O2 account to be able to use the community.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: New Community homepage is live! :)
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on 04-02-2019 13:17
Re: New Community homepage is live! :)
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04-02-2019 13:21 - edited 04-02-2019 13:27
@Marjo wrote:
@Cleoriff You mentioned that when you login to the community, it also logs you in to My O2. Did I understand correctly? Let me know if you meant something else and we'll have a closer look. It's the same as in the past, you need a My O2 account to be able to use the community.
That's what I meant (only it doesn't ALSO log me into My O2, It ONLY logs me into My O2) @Marjo
I access the forum from my email notifications. When I did that this morning it took me to the new homepage which is fine ...but the only option to sign in is here (where I have highlighted in yellow)
When I did that it signed me into My O2?? I don't want My O2. I want to log into the forum!
Re: New Community homepage is live! :)
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on 04-02-2019 13:28
Ok thanks for the screenshot, that's very helpful, I got what you meant now @Cleoriff! So when you login from the top where you highlighted, that's the My O2 side of the login so will take you to My O2 instead of the community. You'd need to use the login function that's displayed on the community homepage, or click "reply" on any thread, and it will prompt you to login.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: New Community homepage is live! :)
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on 04-02-2019 13:38
How do I get back to the homepage once I'm logged in @Marjo?
I have just tried to do that and got this....
Hello Cleoriff, Welcome back. Here are your latest posts.
So once logged in...how do I navigate back to the homepage??
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on 04-02-2019 13:43
That's the top part of the homepage - you can see (when you're logged in), a recap of your latest posts at the top. It's only visible for yourself and when you click view all at the bottom of that module, it takes you to the page where all your latest posts are listed.
Additionally, when you click on the "O2 Community" in the header image, above the search bar, that also takes you to the homepage.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: New Community homepage is live! :)
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on 04-02-2019 13:59
I have my bookmark as the unread page so I do get a prompt to sign in straight away. I'm not keen on all the changes and it seems difficult to find how to post a new thread in an individual section such as off topic? Not keen on such wholesale changes but like everything else in life we will get used to it.
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on 04-02-2019 14:03
@Marjo wrote:.
Additionally, when you click on the "O2 Community" in the header image, above the search bar, that also takes you to the homepage.
No it doesn't @Marjo
When I click on the part you mentioned (which I have highlighted, it takes me to this again
Hello Cleoriff, Welcome back. Here are your latest posts.
No sign of the home page!
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on 04-02-2019 14:14
So far i am not liking it i normally get home from work and have a quick look at new posts but all i could see was my threads i dont want to see them.
Will be back later i not in mood to try and fathom out how to read posts i want lol
Re: New Community homepage is live! :)
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on 04-02-2019 14:33
Hey @Cleoriff, trying to figure out what might be happening for you. What happens / what do you see when you try scroll down from the "Welcome back. Here are your latest posts" part? There should be all the new homepage elements visible when you scroll down that I've listed above in the OP, starting with these in my screenshot below:
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?