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New Community Home Page & Other Improvements

Marjo
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Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! smiling

 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! kissing_heart

 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

  • The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
  • We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
  • O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
  • Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
  • We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. thumbsup

 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2. slight_smile

 

Let us know what you think of these changes, and as always, keep your feedback coming.

 

Thanks!

 

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

  • Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
  • Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
  • "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
  • Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
  • Delays noticed in the Latest Topics section

Missing functionality:

  • Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
  • Mobile view: Cannot add photos. FIXED

Improvements:

  • Wording at the top of the page: lack of clear info that the community is not Customer Service.
  • Make full view default on mobile, as it seems to be more user-friendly and include more options.
  • Edit button should be visible only when the editing window is still open. FIXED
  • Latest Topics section taking a lot of space on home page.

 

 

 

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jonsie
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Htf you do that?

Nice one but you missed out total users and guests 😂😂😂😂

Seriously though, brilliant.....I'm online! 

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MI5
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That's as far as the site breaks down the users online data, but I hope it's useful to you all slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Glory1
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I take back what I said about mobile and full views on mobile. I definitely prefer full view now and admit I was being daft before. As I say I'm learning all the time - sometimes the hard way 😂
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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pgn
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Definitely many more controls to twiddle in the Full view, @Glory1.

I think I have to take a leaf four_leaf_clover out of your book music too... tongue_winking

 

Hug

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Cleoriff
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I think this is the advantage of not using my mobile much for the community. When I had to, I was always asking why can't I see this, why won't it do that? . I was repeatedly told Put it into Full View.

A lesson I never forgot....joy

Veritas Numquam Perit

Girl in a jacket
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MI5
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Mobile view now covers most of the basic requirements, so that's a big improvement, but why not just concentrate on one version that does it all to save us having to keep flicking between the two?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@MI5 wrote:
Mobile view now covers most of the basic requirements, so that's a big improvement, but why not just concentrate on one version that does it all to save us having to keep flicking between the two?

Well it was you and @jonsie who told me to put it into Full view all those years back...So I still do...:smileytongue:

Veritas Numquam Perit

Girl in a jacket
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jonsie
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@MI5 wrote:
Mobile view now covers most of the basic requirements, so that's a big improvement, but why not just concentrate on one version that does it all to save us having to keep flicking between the two?

Exactly that! Why is their a mobile view at all and why is it set as default?

Most websites give you the choice of mobile view. This site is ass up'ards as we say round here!

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pgn
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jonsie
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@pgn wrote:

Or ass backwards, @jonsie 🤯


Yes but you live in a foreign and strange land 😉😂😂

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